Review Time
I have never experienced such poor customer service.The initial quote was quickly done and there was at that time good communications with the sales team.After the quote was accepted, things started to wrong with delays. I was never notified of a delay, it was up to me to keep chasing and get a new installation dateNo scaffolding was used, just ladders to get to the roof. I have to presume that scaffolding was included in the quote as every other company who quoted detailed this.Work was completed in 2 days and I was given to understand that all the certification and handover pack would be issued within the month.Install date was 5th April 2023. Handover pack received 25th October 2023, replacing the original pack that was issued on 7th June 2023.Still waiting for further certification relating to the installation of a secondary consumer unit.I've sent numerous emails that apart from auto generated replies go totally ignored, including those sent to David Norman. Pointless phoning as all calls are diverted to a voice mailbox that cannot accept calls as it is full.My next step is to contact the certification companies to raise my complaints there, as it is clear that Deege do not care about their customers.
DO NOT RECOMMENDI’m so fed up with the Deege Solar customer service and communication. Initially the quote was good – great to speak to an engineer and not a sales person, I really appreciated that. We had to wait about 8 months for the installation of our panels. They said this was due to Brexit, battery availability and staffing levels. Their communication about several dates changes was ok. During this time I sent a few emails asking questions. I don’t recall any of them being answered quickly, without chasing or phoning. On the installation day I was surprised there was no scaffolding, as was the installation team! This work had been outsourced, so it wasn’t Deege employees that did the work installing. It took them till about 8 in the evening as they hadn’t worked with our type of panels and installation before. Good job we didn’t have plans. It took a month of chasing to get our “welcome” pack. It took six months to get the DNO letter so I can setup my tariff properly to get money for what goes to the grid. I’ve sent over 20 emails chasing this up with Brittany O Brien, then Chloe. Plus emails to David Norman who’s in charge and his PA Iolanda Di Maio. Since putting in a complaint, I had an auto-response email saying that they would respond within 5 working days. 22 working days later I followed up. Obviously no response. Three times I asked the same question to clarify my understanding of the DNO letter, and they were ignored every time. Brittany O Brien did say at one point “I’m haven’t been ignoring you”, but still didn’t actually answer my questions. After trying all day I finally got through on the phone to Amy Coping. She didn’t seem very apologetic at me being an annoyed customer. Apparently the phone system hasn’t worked properly ever since they started working from home. Phones seem to be a business critical system to me, but hey ho. So it seems Brittany had left the company and no one had picked up on my missing DNO letter in the last four weeks. It’s just excuse after excuse. The only department at Deege that seem efficient at doing their job at the right time is.. you’ve guessed it, the accounts department. Within minutes of the solar panels turning up at our house they were on the phone asking for payment. Funny how some departments work really well isn’t it!Part of the problem seems to be a high turnover of staff. I finally had a phone call from the same finance person when I paid for the panels and she didn’t seem too aware of my complaint. She did verbally apologise and when I said “is that it?” she just said, “yes”. In no way do I recommend Deege and I’ve got no idea how they got awards in the past if my experience is anything to go by.
Super happy 😄 thanks team Deege.Richie and Jimmy was great very polite and I'm really happy with how the panels look my wife is surprisingly happier than expected with how they look which is great news. Tom and Mick, thank you both for putting your heart and soul into the finishing product. I know it was not easy getting the battery in place but we are very happy for all your efforts and helping me with light I've been avoiding doing myself . Thanks again guysI'll try and update on performance as the weather today is not great but even now we are coving our load consumption so super happy 😊 Keep growing and staying green 👍
I have never experienced such poor customer service.The initial quote was quickly done and there was at that time good communications with the sales team.After the quote was accepted, things started to wrong with delays. I was never notified of a delay, it was up to me to keep chasing and get a new installation dateNo scaffolding was used, just ladders to get to the roof. I have to presume that scaffolding was included in the quote as every other company who quoted detailed this.Work was completed in 2 days and I was given to understand that all the certification and handover pack would be issued within the month.Install date was 5th April 2023. Handover pack received 25th October 2023, replacing the original pack that was issued on 7th June 2023.Still waiting for further certification relating to the installation of a secondary consumer unit.I've sent numerous emails that apart from auto generated replies go totally ignored, including those sent to David Norman. Pointless phoning as all calls are diverted to a voice mailbox that cannot accept calls as it is full.My next step is to contact the certification companies to raise my complaints there, as it is clear that Deege do not care about their customers.
As I had been researching my options for solar, givenergy hybrid inverter and givenergy All in One battery. I approached Deege for a quote. At the time Rod discussed options around inverters, I decided I wanted a one app system for monitoring so price was agreed. Amy and Kate arranged for install date and deposit payment several days later. I was initially disappointed when install day was moved 2 weeks, however as a storm Cieran had just passed I gave them the benefit of doubt rather than blame them for things out of their control and relaxed that the install was going to happen, and it was only my own frustrations appearing. This pause gave me the opportunity to discuss with Dave the option of switching from the givenergy hybrid inverter in favour of the Growatt 6kw as having done more research, and how clipping would affect my array. Discussions with Dave and then subsequently with Rod, a new contract was signed and my overall bill was reduced! Rod was right! Closing in on install, the team coordinated throughout process explaining when they were going to arrive and what was likely to be installed at each step. So, with my install the team spent 4 days to compete over a 5 day period. Final install was fantastic, the sun was shining! I would well recommend Deege to anyone, they are passionate about what they do!
As I had been researching my options for solar, givenergy hybrid inverter and givenergy All in One battery. I approached Deege for a quote. At the time Rod discussed options around inverters, I decided I wanted a one app system for monitoring so price was agreed. Amy and Kate arranged for install date and deposit payment several days later. I was initially disappointed when install day was moved 2 weeks, however as a storm Cieran had just passed I gave them the benefit of doubt rather than blame them for things out of their control and relaxed that the install was going to happen, and it was only my own frustrations appearing. This pause gave me the opportunity to discuss with Dave the option of switching from the givenergy hybrid inverter in favour of the Growatt 6kw as having done more research, and how clipping would affect my array. Discussions with Dave and then subsequently with Rod, a new contract was signed and my overall bill was reduced! Rod was right! Closing in on install, the team coordinated throughout process explaining when they were going to arrive and what was likely to be installed at each step. So, with my install the team spent 4 days to compete over a 5 day period. Final install was fantastic, the sun was shining! I would well recommend Deege to anyone, they are passionate about what they do!
***** UPDATE *****Following the below review which was at 2 stars I was contacted by the owner the next day who paid the money owed and sent me my documents - for this reason I have updated the review to 3 stars. It's still a real shame that it took posting here to get the matter sorted. I will add that the actual solar install that I had checked by an independent third party electrician is excellent and he was really impressed with the level of care and thought that has been put into install and the isolaters used - it's just a shame then that Deege are let down by their admin team.**** END UPDATE*****Gave 2 star because I did at least get solar panels installed.Avoid these - I only got them to finally come out and fit the panels after being cancelled 4 times by saying if they didn't show up this time that I would be cancelling the order.Broke a bunch of roof tiles whilst fitting the panels and have so far refused to pay for them - they have been given a deadline of Friday to pay and I suspect I'm going to have to take them to county court.Installation was 4 weeks ago, and I still do not have an MCS certificate or handover documentation, a compaint has now been raised with MCS themselves.Deege have stopped responding to my emailsDo yourselve a favour and find a company that gives a damn.
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