Review Time
Products have been delivered promptly, but inaccurately. Twice, we've requested a proof prior to shipping but haven't received it. We also asked for our phone orders to be added to our online account but haven't see that it has been done. In addition, the last order was a reorder, so it should have just been a duplicate of the last order, but somehow, the address field was missing a line.
As requested by Deluxe in its reply to my previous comment, I called and have chat with Wendi FerchoCustomer Support, and she only repeated that my order was shipped on 1/24/2025 but recognized the tracking number provided to me is not working. Finally, she asked me to contact the shipping carrier directly. I am still waiting to receive my item (Order # 2056475494). I need to receive my item soon or that my money be refunded to me. I contacted your customer support team at 1-800-865-1913. They asked me to wait my item for another week. Two weeks have passed since then and I still waiting for my item. I need to receive my item soon or that my money be refunded to me.
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