Review Time
order #2056038510 First, you double booked the payment. (Subsequently revesed one of the payments, after I called.)Second, you returned the shipment. Follow-up: Deluxe representative answered subsequent to my review saying that I shoud contact the firm. Well, 10 minutes (!) on the waiting line, then the Deluxe representative HUNG up. Also, Deluxe email (not allowed to show here) does not work.update: Just another 13 minutes on the answering line... Now rep says I should call 800-225-9540, customer care... waiting line again.Another 12 minutes on the phone. Finally, spoke with Beth who is shipping out a new order (2056165185). Her explanation is that UPS tried to deliver 3 times. That is not particulary credible because the office is staffed, we receive several packages during the week and, lastly, UPS leaves a note if nobody is there. Be it as it may - it took over an hour to rectify a problem that I, the customer, have not created.Very inefficient.
My first batch of checks from 10/28 was sent to someone else. My replacement batch of checks sent 11/8 was supposed to be 2 day priority. After 10 days with nothing, I had to order a second replacement order on 11/18 that actually was 2 day priority. Then, I finally recieved the first replacement batch after two weeks from the 8th. two stars instead of one star because they did at least refund my payment on those checks.
This is like my 8th order with Deluxe. The quality of their products and the experiences I have had with their representatives is amazing! I usually order on line but I made an error on the order - called in and the rep seriously helped me out by correcting my issue and next day airing my (business) checks to me! Totally saved the day and totally a client for life!!! :)
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