Review Time
I ordered a car seat at the beginning of January. By mid-February, I still had not received it. I contacted customer service MANY times to follow up. Every time, they assured me that the car seat had been shipped. Later, I found out that it had not been shipped at all.
After weeks of waiting and repeated empty promises, we agreed to cancel the order. A few days later — despite the cancellation — the car seat suddenly arrived anyway.
Now the company expects me to return the car seat at my own inconvenience and wait even longer for my refund. They say that once they receive the return, it will take up to 30 days before the money is back in my account.
This is unbelievably poor customer service. Misleading information, broken promises, and extremely slow handling. I would absolutely not recommend buying from this company
Incomplete product, fake shipment, weeks of time wasted. Avoid.
Summary: I received a stroller missing a critical child safety part. The company created a DPD tracking number, but the parcel was never handed over to the carrier. After more than 3 weeks, there is still no solution, no shipment, and no clear information. Customer service provides polite but meaningless replies. Avoid.
Full story:
I ordered a Bolt stroller and received it incomplete, missing the bumper bar attachment, which is a child safety component. I contacted customer service immediately.
On January 1st, they created a DPD shipping label for the missing part. However, the tracking has remained at “We are exchanging data internally” ever since — meaning the parcel was never handed over to DPD.
Over 21 days, the company failed to explain what is happening, failed to confirm whether the parts are even available, and failed to provide a shipment date. Instead, I received repeated generic responses claiming the issue is “under control” or suggesting I return the entire stroller rather than fixing their mistake.
They later admitted they are “distributing new and improved bumper bars,” which explains why nothing has been shipped — but they still cannot give a date.
This is not a delay. This is an incomplete product, misleading shipment information, and extremely poor customer service, especially unacceptable for baby products. I am now forced to open a chargeback with my bank.
Avoid this company if you value your time and money.
I ordered a cot warmer for my newborn's cot and a large bike arrived instead. It was Christmas time so I tried to be understanding of the mistake and emailed them asking for them to pick the bike up and bring me the cot warmer instead. I also used their Whatsapp and chat bot.
Not only did I not hear back via WhatsApp or the Chatbot, they completely ignored my request to send my cot warmer and said I need to personally arrange to have the bike posted back to them. When I told them this was not possible as I have a newborn and I am too busy to arrange for such a large package to be posted back, they suggested I get a family member to do it for me?!
I have STILL not had the bike collected and they have still ignored any request to have the cot warmer delivered or provide a refund.
I am extremely disappointed in the customer service of this place and would not recommend shopping here!
We placed an order for a pet pram nearly two weeks ago, expecting delivery within two days. However, the pram has yet to arrive, and the support team has been extremely unresponsive. It feels like they are indifferent to our situation, which leads me to believe this might be a scam. I am requesting a refund for the money spent on a pram that never came.
I purchased a gift on December 8th, and to this day, I've only received responses from an automated system. Even when the gift arrived, I was not informed that one of the two items was missing. After sending six emails, I still haven't received a proper reply or solution. This company lacks seriousness. I paid extra for tracking on the delivery, yet they never apologized for not sending the second item. To make matters worse, they have my money, and I haven't received the item. Customer service is unacceptable.
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