Review Time
** BUYER BEWARE** I should have known this site is too good to be true. I am not sure if it is a scam or not, but we never received our package and they told that my package was delivered to final carrier, but when I asked the carrier, they were aware of the package and said they never received it and to contact Devil Inspired. They claim that they will "investigate further" but so far they keep just telling me to contact the carrier because it has been delivered. I believe the package is lost and I am just out of luck at this point.
What they have said is quote: "Please go ahead and reach out to GoFo Express with the information above. If they are unable to locate the package or if it has been marked as delivered but you have not received it, please let us know immediately by replying to this email. We will then be able to initiate a formal investigation with the logistics partners on your behalf."
It was an expensive order for us, so I wish there was some sort of insurance on it or something they would do to help the situation but I believe they will just keep saying the same line. It is also kinda crazy that we have to spend time trying to get accurate tracking from random companies. There were better shipping options available for a steep upcharge, but I didn't think there would be an issue. If you do decide to order from Devil Inspired maybe try one of the better upcharged shipping options.
I have ordered from them plenty of times. Everything I get is pretty much as expected. The quality of the items is very nice; however, the stitching and jewels that are attached to the items easily come off, so please be sure to get some fabric glue!
Another thing people don't understand when it comes to this website is that if you place an order that also has something as a preorder, they will ONLY ship out that order once everything is completed. They tell you this in your email. I know it suck,s but please keep that in mind while ordering because you could be waiting up to 3-4 months. If you don't wish to wait that long, I'd recommend waiting till those items are out of pre-ordering. The only other thing I would say is that they need to update their website better. I swear to god everytime I place an order for something it would say it's in stock; and remain on the website for a while, but when I place the order I'd get an email saying it's not in stock which you would think to yourself "why was i able to place an order for it in the first place if it's out of stock??" and again once I get a refund and eventually get my order a few months later it's still on the website and you are still able to order it. And no, they did not restock it lol. Just a frustrating experience. They need better management when it comes to things like this.
I placed an order with this company at the very start of December, spending over $100, hoping the items would arrive in time for Christmas. However, by the time the holiday approached, my order hadn't even been shipped. To make matters worse, they contacted me after my order was confirmed and paid for, stating that the items I had selected were out of stock. I requested a refund for those unavailable items, and it took more than three weeks to receive a confirmation email about the refund. I had to send three separate emails to customer service throughout December just to get any response. While I understand that many companies face high demand during the holidays, the lack of communication I experienced was truly unacceptable. It seems I'm not alone in facing these issues with this company. Moving forward, I will be choosing to shop at other online retailers.
I received my order to find damaged, falling apart shoes. The soles are lifting off, rendering them unwearable for my wedding. I spent $114 AUD including shipping, expecting better quality. I've reached out to the support team twice over the last few weeks with no response. 😭
They sent me the wrong item, and when I sought a refund, I was told they needed a whole month to 'investigate the shipping error' before deciding what to do. I contacted a payment service for a refund, and they processed it within an hour. Avoid this seller, but if you find yourself scammed, reach out to a payment service or your bank for assistance.
I received my order only to find that the shoes were damaged and falling apart. The soles are lifting off, making them unwearable for my wedding as I fear they will completely break during the day. I spent $114 AUD including shipping, so I expected much higher quality. I've tried reaching out to the support team twice over the past few weeks but haven't received any response. 😭
The customer service is excellent, but shipping takes over a week once the item is ready since everything ships from overseas. They keep you updated on the status of your items and are polite if you inquire about it. Pre-orders can take several months. I've managed to get refunds and replacements without issues. They respond quickly, but only during weekdays. The quality of items is generally very good, and the photos accurately represent the products. It's advisable to measure yourself, as sizes can differ significantly between brands.
Firstly, this is a legitimate company and the product quality is high. However, I had a bad experience with their delivery and restocking fees. I ordered multiple items for a theatrical production, but the main dress arrived after the show, despite providing a clear deadline. When I tried to cancel due to delays, they threatened a hefty restocking fee. The quality was great, but the delays and fees were unacceptable.
After being a customer for over seven years, I've seen this website go downhill. I ordered two items, one ready to ship and the other a pre-order. After waiting over a month, I inquired and was told it was in the final stages. Another month passed, and I learned the pre-order was out of stock. They ignored my questions and offered store credit instead of a refund. After escalating the issue, they finally shipped my item after three months, but it was too late for my event. I can't believe how poorly I've been treated. I will shop elsewhere.
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DEVILINSPIRED is an online store dedicated to the latest and most popular Asian Fashion. We offer a wide variety of clothing, shoes, daily accessories, and more at affordable prices.
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