Review Time
Fake "attempted delivery" notices and inaccurate tracking info. I was home all day - no knock, no note and no doorbell - "we attempted delivery but no answer." Online tracking support was worthless with excessive wait to speak to a person, who couldn't tell me anything new. No more for me!
Fake "attempted delivery" notices and inaccurate tracking info. I was home all day - no knock, no note and no doorbell - "we attempted delivery but no answer." Online tracking support was worthless with excessive wait to speak to a person, who couldn't tell me anything new. No more for me!
I was supposed to have a parcel delivered by the end of the day, and I was at home to receive it since I work remotely. The next thing I know, I received a notification stating that a delivery attempt was made but no one was at home to receive the parcel... I was literally in the living room and I did not hear a single knock or doorbell. I immediately contacted the customer service within 5 minutes only to be informed that the courier would knock on the door / ring the doorbell whichever is applicable (their own words). But I did not hear anything? I then asked if the delivery can be redone the same day since its possible that the courier is still around the vicinity given that the notification was only sent 5 minutes ago. I was informed that this arrangement could not be made and the parcel can only be delivered by tomorrow. This whole situation is ridiculous.
Appalled to see so many bad reviews. I had an expensive present sent to my brother in Singapore. Import taxes all paid for. They still demanded payment of taxes before delivery. DHL management assured me it was all taken care of. However when DHL came back the driver again demanded payment of taxes. The present is still not delivered. Ruined my weekend as I now have to wait until they open on Monday to try to resolve this. Totally incompetent.
If there is a negative review, I would give a negative 5 star review. I have a shipment send from overseas and I have arranged to pick up from a service locker via delivery option at DHL homepage few days prior the actual delivery date. On the actual delivery date, while I was engaged in a business meeting, the delivery guy called me and informed me that he is already outside of my house for delivery. Out of surprise, I questioned if he saw my delivery instruction is to send to service locker for self pick up as I won’t be around to receive the package. More surprise when the delivery guy informed me that the service locker is full and no empty locker is available. I am very piss with such a mess, cumbersome and non professional delivery service provided by DHL. They could have co-ordinate and monitor if there is any locker is available before they conduct the delivery service. It’s very clear to me that they just wanna simply clear all the outstanding delivery to meet their delivery KPI, but totally throw the customer request and quality of delivery service down to the drain. Again, when I request the delivery guy to put the parcel at the corner of my unit under the water / gas meter, he just simply put the parcel at the edge of the door step !! It’s fragile item!! They just simply shut their eye, ears and brain off and totally ignore my black and white instruction input via DHL delivery instructions. The entire delivery and operation team should be fired as they are not professional at all
Illogical splitting up of 1 shipment into multiple separate deliveries/trips. Wasting customer's time to have to wait for 2 or more deliveries spread out over entire course of the working day. Understood their toxic competitve delivery couriers/agents' culture, at dispatch center, to snatch easy, small and light weight orders for their own agendas, while leaving bulky items for the other colleagues. Therefore, creating a situation whereby 1 shipment is split up into many other deliveries timings/date.
Courier called me before arriving , and I mentioned to them to deliver to unit. They said ok. I saw on my app that they drove into my residence and they called the lobby's intercom which I have granted them the access. But they didn't deliver to my unit! And they did not bother to call me on the phone if they faced issues with the access. Why can they call me before arriving, but not when they are at the lobby? Shortly after I received the failed attempt message , I called the courier cellphone number and it was switched off. Very bad experience and I had to reschedule the delivery date.
Service was terrible.Delivery driver lied about attempted delivery as shown on CCTV and then customer service again tried to lie that it did indeed happen. When it didn't.Wasted a whole day and time off.Dreadful service and wont be using them again.
In general, DHL's service standard had dipped significantly.Just an example, an express envelop from Kuala Lumpur to Singapore, takes 3 days.As in, the pick-up from KLCC is not prompt.Submitted order for pick-up on 3rd Apr around 3PM+, but was only pick-up the next day at 4th Apr 4.35PM.Thence, delivery to Singapore's recipient on 7th Apr.
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