Review Time
Left a drysuit for a new zipper. Paid $200 for the "front of line service". When I received repaired drysuit a week later, it had a torn neckseal and a hole in the shoulder. Interfaced with DRIS; had to wade thru their "Gosh, donno how that coulda happened, WE certainly didn't do that!" to get them to fix the problems. Then I asked for a refund of the front-of-line fee, and I got waved off: "oh gosh, only the owner can approve that, and he's uh, out of the office". That went on for a month 'til I finally got frustrated, and then they offered me not a refund, but $200 in DRIS loyalty points. Sounds OK right? Except you can only spend $150 of them at a time. Bah.
I've ordered 3 things from this company and 2 of those things had to be ordered from the manufacturer so shipping was delayed several days. You will get your stuff, they aren't thieves or anything, but if you need it faster this may not be your best option,
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