Review Time
Not getting customer support timely.Poor performance of systemBilling is full of errors When asked about service they say you don’t have any more hours and you have to pay or watch tutorials... well tutorials don’t solve the issues we’re facing I have someone assigned to my account and she’s never available when we need her and no substitute It’s hurting our business
A DrChrono sales rep convinced my secretary that DrChrono would make the office better and then signed a contract with her (not me the doctor and owner of the practice). It now has been over 1 year of my credit card being charged $499/month and the software has still not been implemented. Once their sales rep made the sale and the credit card starts being charged monthly everything stopped. The customer service is absolutely horrendous. DrChrono pays someone to call you on the phone in order to implement the software for your office- unfortunately he had a heavy accent and could not be understood. Weeks and months would go by before DrChrono's customer service would schedule another time when "they were available" to teach you to implement their software. Each phone call nothing would get accomplished or implemented besides them describing another product that wanted to "up-sell" us. DrChrono doesn't care, they still get $499 a month.This same thing is sill going on now-- We have been charged $499/mo for 15 months, the software has not been implemented. Now they want to charge us thousands of additional dollars to pay for more phone calls in order to implement the software they sold my secretary over a year ago.I wish I read the horrible reviews also posted about DrChrono stating "the biggest mistake of life", how terrible the customer service is, and there is no incentive for DrChrono to getthe software implemented since the already sold the subscription for a year.
Aweful - I've now had 3 patients double charged for billing due to an issue with their system. Worst part is the company has no idea how to fix it. Huge issue and patients tend to get very upset when you over charge them - becoming ex-patients who leave nasty online reviews. I now know of several other providers who have also had a lot of issues with the ckmpany. DON'T use this EMR.
If you buy this software, this will be your biggest mistake of life. The sales staff promised something else and then they sell you a totally different thing. Their product is worthless. The after sales service is pathetic as it’s been more than 4 months that I have bought their software and no one has set up my software so far and thus it is still unusable. I tried to reach many people but everybody goes through Brian, their sales rep, who instructs them to take more time, as the subscriber has paid the money already.
DrChrono has allowed me to put in customized templates which say just what I need it to. Push button input on the iPad is very convenient allowing for quick charting. Billing sections could use some streamlining and improvement from my point of view. I've seen other systems in action, and DrChrono has been the quickest and most thorough way to chart.
Working at the front desk can be hectic. Drchrono took away that chaos and delivered a simple and easy to use EHR. I've had lots of experience with clunky and complicated EHRs, but Drchrono's EHR is different. Our patients love checking in on the iPad and using the app to take pictures of their insurance cards makes running the front desk a breeze. I have more time to manage appointments and they offer lots of resources to help our practice run smoothly. Training with their on-boarding team has been fun and engaging as well. You can tell this company truly cares about its customers.
I stumbled upon this EHR when I was looking for a check-in application to sync to my notes. drchrono has nailed it!! This app really streamlines my check-in process and is available on the ipad! I was originally looking for an app that would allow me to check-in my patients on a mobile platform, and found that drchrono has an end-to-end solution just for this! I can have my patients check-in on the ipad when they walk in and I get all of their information directly saved into their file. This is simply awesome. You guys did an amazing job!
As many of us can relate, the thought of switching out of an EHR system that you are currently unhappy with seems daunting. But my search is over! After working with the drchrono team, they re-created my notes exactly how I would like which has drastically saved me time after my examinations. I do not have to spend my nights catching up on my charting - it is now completed during my exam with my patient!! I am now in the process of switching my billing through drchrono and I am thrilled at how easy they make managing my patient collections!!
Overall, I am VERY happy I switched to drchrono. I highly recommend this software!
I've been using this product for the last 4 or 5 months and have really enjoyed working with this company so far. Their team took the time to really understand what I needed to get up to speed on the platform and delivered a training program that met the needs of my office staff (which isn't easy). My team loves the product. I've had the chance to talk with the company a couple of times since about some ideas we have for product features what I like about them is that it is really clear that they care about their customers - they continue to improve on the customer experience again and again. I've recommended them to a few of my colleagues and will continue to do so. Great stuff.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
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