Review Time
I really love this EHR. It is customizable and created to work on the Mac platform (the only computers I have in my office). It has an app for mobile use. They take ideas from users and allow us all to vote for the updates and new features we would like to see. The billing piece did not work for me and my local billing company. This EMR allows me to take care of patients anywhere at any time. I wish the support was a phone call, but I am getting used to logging a support ticket. They do have very responsive support.
Do NOT sign up with Dr Chrono. Their Service is terrible!!! the EMR has tremendous potential to integrate with billing and save time and money, however the staff does not know ( or seems not to care) to how to maximize the service and profit. I had a local biller that closed shop (age) so I signed on a year ago. It has been nothing but headaches and collections at HALF the rate I was getting before with local biller.Now they are starting to charge me more eventhough our collections have not reached threshold and I have NOT added services. The number of errors from their billing service in INDIA is mind-boggling. I have been teaching them for the last year.Stay Away!
Great EMR/EHR if you are looking for an open API platform. If you need or want a platform customized to your platform, DrChrono may need some customization. Their support is great if you pay for the full and highest level of the app, the lower levels require tickets so their is a delay in response. Overall we have been very pleased with the app, EHR, billing, coding, support and use of the app.
DO NOT trust this company! They consistently try to overcharge for billing. Literally every month I have to fight with them as the bill they send me every month is incorrect. I am constantly fed fraudulent information about their billing. I am having to get an attorney involved to break my contract with them even though I have documented evidence of them actively lying to me in communications.
I used their service and for the duration of the time I was with them they kept sending me labs from another practice in Virginia. Never fixed the issue. I finally terminated the service and spoke with alexis Blackwell via email and phone. They are still charging me for the services for 3 mths. No response from them.Poor customer service as well.
We joined drchrono Aug, 2019, sytem never worked for us, never used it for a single claim, they were unwilling when we asked for more help learning the system. They won't let us out of the contract and continue to bill us $349 each month for zero service. Since Covid-19, and not treatng any patients, I can't keep paying the charge, their phone mailbox is full, no way to reach them, no email to write to. Their system won't let me delete my credit card from our profile. DO NOT USE THIS COMPANY. Judy, Sr Office Admin
DrChrono provides an excellent EHR platform that is intuitive, easy to use and comprehensive in terms of the services a physician would want to access while charting. Their customer service is outstanding and their team provides excellent tech support. Given my only experience with EHR charting this past decade was with EPIC, I wasn't sure what to expect once I opened my own practice. I have been very pleasantly surprised! DrChrono has developed an EHR platform that is available online, provides training to providers, and is easily accessible to patients via an online patient portal. Their seamless integration of billing services and revenue cycle management (which is optional) has allowed me to focus on what matters most to me: patient care.
I have used this for 3 years at two different locations; I adopted it for my solo practice after using it at a group.Templates are very customizable, use is easy and generally predictable. It has its quirks, but is good overall. Some of the features are somewhat oversold and not that fault-tolerant (I don't us their online scheduling tool) but I don't really miss those features.What makes it stand out is that customer service has always been fast and effective. When I do have a legit problem they hop on it pronto and fix it. That's what will keep you around when you adopt Dr C.Not sure why all the recent negative reviews; I am happy with Dr C and plan to stay indefinitely.
I've been forced to use this awful EMR for over a year. Do NOT purchase this! I'm a PA-C and the amount of time I've spent dealing with this glitchy EMR is insane. After you've completed your superbill I'd say 70% of the time it does not save and you have to reenter the entire thing. Not fun when you have 3 patients waiting for you! It takes forever to load the correct icd 10 code--and much of the time it doesn't load at all. Makes coming to work miserable.Update 2/7/20: I was finally able to speak to someone at Dr. Chrono and am hoping they can resolve this issue of the screen freezing while saving a superbill.
We changed from Practice Fusion to Drchrono a year ago and it has been a nightmare. It takes multiple clicks for any action. Patient portal messages are all on separate threads so when one replies the original message is not attached and you have to go back and open all of the patient messages in order to recall the concern and reply appropriately. There are multiple patches for labs and radiology orders/results. We can order Labcorp and Quest labs through the lab ordering section but if we want to order labs through West Pacific or any other lab we have to go through the Health Gorilla patch. Lab orders come in through the lab ordering section and it is confusing if the lab order was given in May and the patient had the labs done in August. The results are all over the place. Sometimes they don't come in through the lab order section and are received as documents. The system is very fragmented. The customer service is very poor as it takes days or longer for a response to any concern and while the staff is courteous and interested there is usually no resolution. At one point we were asked for constructive input and spent a couple of hours providing this with no response. There is an option for voice activated dictation for progress notes but this only works for iphones or ipad, not for android. It is bad business to limit this service. The erx is ok but any medication that was ordered more than 6 months ago has to be reordered, cannot be refilled as the original entity has somehow timed out. Click click click. The favorable parts are that documents can be easily emailed to patients if they are signed up for their portal and efaxing is very easy. Patients like the portal and the system is easy to learn but with that learning comes an awareness of the many shortcomingsWe are changing to a new system as of 1/1/20 that will hopefully be better. Perhaps this is the status quo of EHR but hopefully there is a better product out there somewhere. Practice Fusion was a reasonable and economical program but did not meet the needs of our growing practice. Drchrono was clearly a step backwards. Would not recommend this program. If you are solo practice or less than 5 providers it would be worth checking in to Practice Fusion. Otherwise good luck!
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
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