Review Time
Collected car from Stansted airport next to Holiday Inn. Bay 19 free bus if you show booking form. Remember all your ID's, paperwork, credit card. Check what you need to take. Nice car, good price. Take photos of car before you leave. When you drop car back will give you a card for bus back to terminal for free. Yamna was such a lovely girl, helpful when we returned the car.
Rented a Skoda Scala Estate from the Newcastle Airport branch, from Monday 30th June to Saturday 5th July the car was virtually brand new (just over 2000 miles on the clock).The staff were extremely helpful and literally couldn't do enough to help.On return of the car the staff were once again courteous and polite.For such a short rental period very happy with the customer service and would recommend to anyone.Thank you
I hired a car and as I was on my way, received a call saying there were no cars available. The agent was indifferent, didnt apologise, or offer to refund my money. I asked if there was a car for the next day, he agreed. Turned up, there was no car. The agent again was indifferent, no apology. He called a customer who said they were on their way so I agreed to wait. When taking my details the agent became aggressive when I asked about a discount and then refused to give me a car when I challenged his behaviour. I called customer service and they refused to acknowledge the issue or accept liability for not providing the service I paid for. Another customer was also told there were no cars while I was in the office and the agent complained about having to remain past closing time to receive a car and rent it to the customer. Abysmal customer service.
Hired a LWB Citreon. Arrived and was asked if a smaller one would be adequate that they showed me. We said no. Advised we needed a credit card in the drivers name for holding dep. It states in the small print that you need a credit card, doesn't say it needs to be a physical one or one in drivers name so ended up having to pay an extra £60 for a waiver.They did not show us to the van, we had to walk out of the back of the compound to find it ourselves. It had not been cleaned inside or out, it was filthy. There were receipts on the front seats and rubbish left too. The petrol was on orange so we had to go straight to petrol station. When we got there I noticed the back tyre was low. It should have been 65psi. It was on 17psi! When I returned it I was told I would get a call back from the manager. I am still waiting. Absolute rip off.
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