edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Robert Mark
Service was very good & efficient

Service was very good & efficient

5
Date of experience: Nov 28, 2025
Saroj
Great provider

Suzanne was very helpful to renew my contract and explained very clearly. I am with EDF for few years and will recommend to my friends.

5
Date of experience: Nov 28, 2025
Jessica Manton
The lady I spoke to.

The lady I spoke to on the phone was wonderful.Made the process so quick and easy.Thank you

5
Date of experience: Nov 28, 2025
Kevin Brindley
Speak with Jess she will sort it out

I had smart meters installed and the display unit wasn’t connected, emailed EDF and had a response from Russell saying he would get a meter specialist to rectify the problem. A few weeks passed and display still not showing data so I emailed Russell again and he passed it over to Jess. What a breath of fresh air she kept in touch via email and over a day and a half Jess had it up and running no problem. Jess was very professional and nothing was too much trouble. Thanks again Jess.

5
Date of experience: Nov 28, 2025
Daniel Perry
The lady on the phone was very helpful…

The lady on the phone was very helpful & efficient :)

5
Date of experience: Nov 28, 2025
Diane
They dealt with my queries

They dealt with my queries

5
Date of experience: Nov 28, 2025
Mr INNOCENTI
Suzanne on Team 20B

Suzanne on Team 20B. Very helpful and polite. Sorted out my query efficiently and fast. Well done.

5
Date of experience: Nov 28, 2025
Bryan Lee
the lady who dealt with my edf issue Amelia

the lady who dealt with my issue Amelia wasa 10 star helper, i called edf as i thought i wasindebt, Amelia over 3 days helped me see i wasntin debt and i was worrying over nothing, i was a littleangry/rude/ thinking i was in dept - but Amelia remained professional until this issue was resolved regards from Btyan

5
Date of experience: Nov 28, 2025
James
The call centre worker who took my call…

The call centre worker who took my call was professional, knowledgeable and courteous. Not all my inquiries could be dealt with at the time but he actioned them well.

4
Date of experience: Nov 28, 2025
Kevin
Today I spoke with Haley W from team…

Today I spoke with Haley W from team 3c, she was so professional and dealt with all my queries with no problem I would give her 10/10 for her knowledge and customer care.

5
Date of experience: Nov 28, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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