Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

Maria Olsson Guest

We have had good experiences contacting…

We have had good experiences contacting EDF. We always get a quick and clear response. Thank you!Kind regards Renata Olsson/Krystyna Simpson

Date of experience: Nov 28, 2025

David Guest

3 months ago

Had difficulty in resetting my…

Had difficulty in resetting my forgotten password through the EDF online link. So had to call EDF advisor Elle who was most helpful. The link she sent was a success. I’m now able to access my online account. Kind regards David

Date of experience: Nov 28, 2025

Glenda Guest

3 months ago

Excellent customer service

Kate , Team T,has been dealing with the problem of our gas smart reader not recording, for a few weeks.She has kept us updated at regular intervals, and reassured us that someone would be able to sort the problem.She dealt with this in a friendly, caring manner and we really appreciate her help. She managed to bring my stress levels right down!

Date of experience: Nov 28, 2025

robert smith Guest

3 months ago

Great person I spoke to she sorted out…

Great person I spoke to she sorted out my problem with an email address thanks

Date of experience: Nov 28, 2025

Nikki Dykes Guest

3 months ago

Owen was a breath of fresh air after…

Owen was a breath of fresh air after the most frustrating of conversations totalling 10 hours of my life over the last 2 weeks with disaster after disaster of agent not understanding the situation and being rude and dismissive, Owen was polite, helpful and most importantly competent and helpful. He was able to understand the situation and undo the errors of EDF advisers in just 30 minutes. Could not be more thankful that Owen answered my call today, thank you.

Date of experience: Nov 28, 2025

Gary Mccallum Guest

3 months ago

Absolutely brilliant young lady helped…

Absolutely brilliant young lady helped me with a problem. Ever so polite and explained everything to me. Thank you from Gary Mccallum

Date of experience: Nov 28, 2025

Colleen Guest

3 months ago

Bethan provided excellent assistance today...

Bethan was incredibly helpful this morning with my inquiries.

Date of experience: Nov 28, 2025

Herbert B. Guest

3 months ago

Fantastic to connect with a real person

It was refreshing to speak with a real person after the automated phone system failed to recognize my account number, rather than being told to try again or go online. The representative guided me through setting up an online account, which I had previously struggled with. She was patient, kind, and supportive, easing the stress of a frustrating situation. I’m hopeful that I can now get information from the service without issues, and I appreciate knowing that I can always reach out to someone if needed. For someone who finds online technology challenging, this was very reassuring. Thank you!

Date of experience: Nov 28, 2025

Cuthbert Price Guest

3 months ago

Bethan was incredibly supportive and patient...

Bethan was very supportive and patient while assisting me with my switch from a variable to a fixed rate for electricity and gas. Thank you.

Date of experience: Nov 28, 2025

Sheena Sanders Guest

3 months ago

Jessa Mae was extremely helpful on the call...

Jessa Mae was incredibly helpful over the phone in assisting me with taking over an existing account. The process was seamless and hassle-free, and she addressed all my questions! I was apprehensive about calling, but I had no reason to be! She also informed me about potential savings with a cheaper tariff, which I truly appreciated. Thank you so much!