edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Nick
Debbie was brilliant.

Debbie was brilliant.

5
Date of experience: Nov 26, 2025
Graham
I required to discuss my account talked…

I required to discuss my account talked to Lisa who was very helpfully and told me all information I needed she was very professional in all aspects

5
Date of experience: Nov 26, 2025
Geoffrey Philip Baker
First telephone contact

As with most companies I had to wait some considerable time to speak to a person.When this happened your representative was most helpful and very knowledgeable about the service you offer particularly in relation to smart meters .Very impressive

5
Date of experience: Nov 26, 2025
Mohammed
Best work ever done by the email support team from EDF

Hi, I had a really good experience today with the team support from the email from EDF in the UK, really appreciated all their kind and understanding about my throughs and respecting it too! It was really good the word done by Keith. Thanks 🙏🏽a lot! We need more professional people as this one!

5
Date of experience: Nov 26, 2025
Sharon Waters
Ben Lee the advisor most helpful

Ben Lee the advisor most helpful

5
Date of experience: Nov 26, 2025
Stephen
Kelly was very efficient and helpful

5
Date of experience: Nov 26, 2025
Zahra
Carol was an amazing agent she dealt…

Carol was an amazing agent she dealt with my query quickly and efficiently! An asset to your company!

5
Date of experience: Nov 26, 2025
Happy Customer Today
It's great having people who can speak…

It's great having people who can speak and understand the English language ... And can help you and understand what you are calling about ... Julie was fabulous .... I have previously had African operators who haven't got a clue what I am saying ... Very bad experience

5
Date of experience: Nov 26, 2025
Michael Kadri
Very satisfied

I have spoken to Pearl regarding my energy tariff which is due for renewal, Pearl was very professional, prompt and efficient with my queries.Pearl has reassured me with best deals and flexibility available with EDF.

5
Date of experience: Nov 26, 2025
peter finch
What made my experience with EDF this…

What made my experience with EDF this morning a satisfying one was primarily that Rebecca resolved the issue that I was having.

5
Date of experience: Nov 26, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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