Review Time
I had today substituted my gas reading for the electricity reading, etc, but was quickly able to make the necessary correction. I then rang EDF just to confirm my initial mistake and the correction, and the EDF employee was quickly able to confirm that all was now well.
i had to explain to the agent 4 times why i was calling. she did not understand even then and instead of asking me to clarify, she put me on hold without warning or explaining and didn't return, keeping me hanging on for several minutes.
Alison was a star! She was absolutely kind, patient, very knowledgeable and helpful. She went above and beyond to help me, she gave me the time to explain and offered me some advice on how to do what I needed without affecting my accounts. Thanks Alison, much appreciated!!! 😊
I just want to say a big thank you to Stephen for resolving my issue instantly—an issue I had been trying to sort out for nearly a month. He is extremely knowledgeable, patient, and truly an asset to EDF. I honestly wish EDF had more people like Stephen, because his professionalism and understanding made a huge difference, especially compared to some previous experiences where staff couldn’t provide the right help.Thank you again, Stephen. You really made my day.Kind regards,Raja
I was telephoned by Carol Bell team 18c. So firstly she did what others have failed to do ie call me back as promised. She was courteous understanding and efficient. She promised to email info to me and she did straight away. This was more like the service I signed up with EDF to get. Thank you Carol you have restored my faith in EDF
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