edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Patsy
I had today substituted my gas reading…

I had today substituted my gas reading for the electricity reading, etc, but was quickly able to make the necessary correction. I then rang EDF just to confirm my initial mistake and the correction, and the EDF employee was quickly able to confirm that all was now well.

5
Date of experience: Nov 26, 2025
paul
i had to explain to the agent 4 times…

i had to explain to the agent 4 times why i was calling. she did not understand even then and instead of asking me to clarify, she put me on hold without warning or explaining and didn't return, keeping me hanging on for several minutes.

1
Date of experience: Nov 26, 2025
Mark Kurek
The operator cleared everything up…

The operator cleared everything up clearly and concisely

5
Date of experience: Nov 26, 2025
Sarah Hassan
Alison was a star

Alison was a star! She was absolutely kind, patient, very knowledgeable and helpful. She went above and beyond to help me, she gave me the time to explain and offered me some advice on how to do what I needed without affecting my accounts. Thanks Alison, much appreciated!!! 😊

5
Date of experience: Nov 26, 2025
Robyn Sullivan
Great customer service

Great customer service. Nice and easy to set up with Jonathan who went above and beyond super happy so far :) xox

5
Date of experience: Nov 26, 2025
Ms Nakalema
Maisie was very helpful and…

Maisie was very helpful and professional as well as friendly. She was very clear and helped me with my query. I was satisfied with her explanation.

5
Date of experience: Nov 26, 2025
customer
Absolutely brilliant explained…

Absolutely brilliant explained everything perfectly as i was a bit confused about it had patience with me as i didn't really understand but kept explaining it to me Absolutely brilliant

5
Date of experience: Nov 26, 2025
Tech World
I just want to say a big thank you to…

I just want to say a big thank you to Stephen for resolving my issue instantly—an issue I had been trying to sort out for nearly a month. He is extremely knowledgeable, patient, and truly an asset to EDF. I honestly wish EDF had more people like Stephen, because his professionalism and understanding made a huge difference, especially compared to some previous experiences where staff couldn’t provide the right help.Thank you again, Stephen. You really made my day.Kind regards,Raja

5
Date of experience: Nov 26, 2025
Terry Moran
I was telephoned by Carol Bell team…

I was telephoned by Carol Bell team 18c. So firstly she did what others have failed to do ie call me back as promised. She was courteous understanding and efficient. She promised to email info to me and she did straight away. This was more like the service I signed up with EDF to get. Thank you Carol you have restored my faith in EDF

5
Date of experience: Nov 26, 2025
melvyn taylor
Everything was easy to do no problem at…

Everything was easy to do no problem at all

5
Date of experience: Nov 26, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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