Review Time
Whilst going through my own beravement process worrying about financial issues, the empathy displayed by the EDF team was greatfully received, their understanding of such a sensitive issue(in my case) was really appreciated. Thank you.
My Energy provider for my Gas & Electric supply is EDF. I have a smart meter for my electric supply,in the flat i rent. Unfortunately the gas meter is sited in a restaurant below the rented flat i'm in. So each month i have to go & get my gas reading & submit to EDF to keep an accurate bill normally by the 25th of each month. On Sunday 23rd November i went & took a gas reading and submitted it via email. On Monday 24th November 2025, i received a nice reply from a person called Bruno,saying he had applied the reading to my account. Therefore keeping my bill accurate,rather than estimated. I thanked Bruno for his time & he replied back. Thank you Bruno for being so efficient ! Many thanks from John Ford, Nottingham.
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