edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Alison
Her name was Sasha

Was very helpful . And very polite.

5
Date of experience: Nov 25, 2025
Cathy Wooden
Helpful customer contact

Helpful customer contact

5
Date of experience: Nov 25, 2025
John Shields
Best energy firm

Just spoke to Jamie from edf about my account and new tariff on 30-11 2025 and my overpayment on my account sorted it all out in a few minutes and I am on a new tariff for the next year with edf and getting a nice refund excellent customer service guy and a great firm to be with happy customer

5
Date of experience: Nov 25, 2025
Very good customer service

5
Date of experience: Nov 25, 2025
customer
The lady was very helpfull

5
Date of experience: Nov 25, 2025
Val Buckley
Excellent manner

Excellent manner. Clear and concise information.Outlined the differences between our current tariff and the possible new tariff. Answered the questions I had clearly. He enabled me to take a reasoned decision.Also checked to make sure there were no issues re disabilities etc that needed to be considered.Many thanks.

5
Date of experience: Nov 25, 2025
kristina
Very helpful and informative

Very helpful and informative

5
Date of experience: Nov 25, 2025
Nigel
Customer advisor

The advisor went above and beyond to help me I would easily give him 10 stars new his job really well thanks again Colin

5
Date of experience: Nov 25, 2025
Liam Gould
Fantastic customer service

Gentleman, Alvin gave fantastic customer service, helped me with all my account set up issues including changing to variable DD, getting smart meters and crediting payments to correct account.

5
Date of experience: Nov 25, 2025
I appreciate the quick answering

I appreciate the quick answering. The caller seemed unaware of the ongoing dispute I was having with an EDF bill. (It's stressful how the direct debit automatically increased despite EDF not having addressed an ongoing incorrect bill for months). The caller was able to remove the automatic increase, but I feel this never should have happened in the first place.

2
Date of experience: Nov 25, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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