Review Time
Emma S from Team ZZ18.Was very helpful today did everything she said she would Was all sorted in a couple of hours This is something that's taking its toll on me and the Business . Something I have struggled to sort out since July in which many operators said they would sort this out but never did .Emma was so polite and assured me she would get back to me .Emma went above and beyond So happy this has been a positive response today .Thank you so much EmmaAll the very bestPaul
I spoke to Lindsey regarding a concern with readings on a new gas meter recently fitted. She was knowledgeable and able to explain clearly the difference between calculating units used on the replaced and new meters, allaying my fears about possible overcharging. Very reassuring and a pleasure to talk to.
I was on hold for under a minute. Liam answered the call and politely guided me through the security questions. He understood my problem, and was able to give me simple answers and solutions to an unusual issue. It was a clear phone line, with no discernible background noise I wish all providers had such well run call centres.
The advisor explained both tariffs clearly over the phone and matched the same savings I saw online. I genuinely felt like they had the customer’s best interests at heart. I felt valued as a client, not just a number. Well done, EDF! Lucy you were a star.
I had a wonderful member of staff called Hayley - she listened and took the time to actually get to the bottom of a problem which had been ongoing for 11 months. She came back to me when she said she would and actually resolved the muddle. Very grateful.
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