Review Time
I had a wonderful member of staff called Hayley - she listened and took the time to actually get to the bottom of a problem which had been ongoing for 11 months. She came back to me when she said she would and actually resolved the muddle. Very grateful.
The advisor explained both tariffs clearly over the phone and matched the same savings I saw online. I genuinely felt like they had the customer’s best interests at heart. I felt valued as a client, not just a number. Well done, EDF! Lucy you were a star.
I was on hold for under a minute. Liam answered the call and politely guided me through the security questions. He understood my problem, and was able to give me simple answers and solutions to an unusual issue. It was a clear phone line, with no discernible background noise I wish all providers had such well run call centres.
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