edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Charlotte McArthur
Lisa was excellent!

Lisa was absolutely fantastic with my complicated house move, and transferring my account over. She was endlessly patient, kind, warm and funny - at a stressful time! Would always recommend EDF to anyone - best energy provider by far.

5
Date of experience: Nov 24, 2025
Mrs Salisbury
Andrew was very polite and helpful with…

Andrew was very polite and helpful with all my queries.A delight to speak to someone like him.Makes me feel human

5
Date of experience: Nov 24, 2025
Justin
Ray (team 16e) was really friendly and…

Ray (team 16e) was really friendly and approachable, but most importantly, came across like just another bloke, like you might chat to in a bar, a real human touch.Made it quite quick and easy to do and clearly knew his stuff!

5
Date of experience: Nov 24, 2025
Mr McGregor
Totally useless

see e mails whats app messages and phone calls re in house display advice/ action / help to an 80 yr old plus couple

1
Date of experience: Nov 24, 2025
Rachel
Quick, efficient response

I had aquery about my statement, which was only showing gas, not electricity, so giving a false balance. John answered quickly and dealt with the problem, so i had a statement for both fuels and a corrected balance.

5
Date of experience: Nov 24, 2025
Ayele Tadesse
I spoke to Roselle and found her very…

I spoke to Roselle and found her very friendly and helpful. She seems to have a good listening skill as well.

4
Date of experience: Nov 24, 2025
Anne Davies
Angeline was very clear in her…

Angeline was very clear in her communication, explaining the different tariffs and pros and cons.I was happy with my choice of tariff

5
Date of experience: Nov 24, 2025
stewartw
After many calls and email

After many calls and email, I spock to Ashleigh on my last phone call. The problem was sorted out with in a very short time. New what my problem was and sorted it out. Many thanks you were so helpful and very nice to speak too. Woth your weight in gold.

5
Date of experience: Nov 24, 2025
Mickey
Hi I recently spoke to Lucy at EDF…

Hi I recently spoke to Lucy at EDF customer service, I have to say Lucy is on of the nicest and considerate person I have spoke to, everything I has asked for Lucy has come on top and EDF is lucky to have her, Lucy definitely deserves an xmass bonus. 🙂.

5
Date of experience: Nov 24, 2025
Bridget Claire Lowe
Jodie from Team 14 was extremely…

Jodie from Team 14 was extremely helpful . I was very upset as the last person I spoke to when I sold my property seemed to be very confused and did not close my account, this resulted in me getting a threatening letter from you, which made me very upset. Jodie resolved everything for me. Thank you

5
Date of experience: Nov 24, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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