Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

Sharon Salmon Guest

Ian was very kind and patient in…

Ian was very kind and patient in assisting me with submitting gas metre readings.He went out of his way to source the type of metre and emailed me the instructions to obtain the readings.

Date of experience: Nov 24, 2025

Stuart Roberts Guest

3 months ago

Great experience from EDF

I only sent the email yesterday evening and I came home from work today to an email from Annan telling me that my refund would be paid into my bank within 3-5 days.Excellent service from Annah and also from EDF energy. Many thanks

Date of experience: Nov 24, 2025

I Robertson Guest

3 months ago

I spoke to Simon

I spoke to Simon. He was very, very kind and considerate. Explained everything in a calm and understanding way. Good job Simon, wish there were more like you in other Companies. Happy Xmas!!

Date of experience: Nov 24, 2025

K Guest

3 months ago

I had a really positive experience with…

I had a really positive experience with EDF. I spoke with Samuel and he was incredibly kind and understanding. He helped me with my situation and made everything much easier. Thank you!

Date of experience: Nov 24, 2025

Frederick Berini Guest

3 months ago

U shold call me

Date of experience: Nov 24, 2025

Mary Guest

3 months ago

Very helpful

Noluthando was a very helpful representative, attentive and able to answer my queries as far as she could

Date of experience: Nov 24, 2025

Sharon Millican Guest

3 months ago

On updating my smart meter I was unable…

On updating my smart meter I was unable to access live reading on the app. Sarah from 18F was prompt on responding to my query and also kept me up to date on progress. The issue was dealt with promptly and efficiently

Date of experience: Nov 24, 2025

Mr Livingstone Fagan Guest

3 months ago

Submitted my meter readings via email

Submitted my meter readings via email. It was shortly after the requested time. A staff member (Vincent) from their customer service team got back to me acknowledging receiving my readings the same day. I have been with EDF a few months now. From the start I was very impressed with not only their customer service (staff have been polite and helpful) but also good value tariff and flexibility with payment arrangements. Bills are clearly laid out and they keep you properly informed of cheapest overall tariff options. Would definitely recommend EDF Energy.

Date of experience: Nov 24, 2025

customer Guest

3 months ago

Concerns regarding my bills

I had some concerns regarding my recent bills so I called customer support and spoke with Chris. He went through my last few months bills, explaining absolutely everything to me. Chris went through all of the figures and helped me to understand what was going on! Thank you for your help and patience Chris - It all made sense and I felt so much better after we spoke! 10/10!!