Review Time
We purchased a 50GB SIM card package, but the service stopped at 30GB. There was no prior information about any limitation, and this is completely unacceptable. They probably assumed that we will never need so much GB and maybe will never notice that. Even 1 Star is by far too much!
I bought 3 simcards at the airport. 2x 44gb 1x28gb. Both the 44 gb cards stopped at around 25gb. The 28 is stopped about to stop at 22gb. I would higly suggest not to buy from this scammer company. This also include Vodafone, as we bought it at their booth. When contacting Etisalat they did not offer to give me the extra 48gb back. So I asked for 24gb. They would not even give me that. In conclusion: Do not but with Vodafone/Etisalat as they will not gove your the right amount GB and also will not help you when you meed help. Buy WE, they always give me the right amount of GB. This happend in Hurghada Egypt.
We purchased a 50GB SIM card package, but the service stopped at 30GB. There was no prior information about any limitation, and this is completely unacceptable. They probably assumed that we will never need so much GB and maybe will never notice that. Even 1 Star is by far too much!
Etisalat- marina mall.If I could give 0 stars I would have done it. We took out a telephone subscription there 2 weeks ago. We were told that we had to come back because something had gone wrong. When we came back another man said there was nothing wrong. Then our numbers were suddenly blocked and we couldn’t do anything anymore. We went back. We were inside for 45 minutes and we were definitely not well helped. Johannes would help us, that’s what we came for. He definitely didn’t help us right away. He helped 3 people mixed up and we had to wait every time. When we asked Yassmin, we were not helped either. She was too busy on her phone. Then we asked Khaleb if he could help us, he came for 1 minute and then went to take a break in the middle of the help. He suddenly walked away. Long story short, worst experience I’ve had with phones and subscriptions. If I had known this, I certainly would not have come to etisalat.
I am extremely disappointed with Etisalat’s handling of a prepaid refund.AED 5,000 was deducted from my account, the refund was sent to an incorrect IBAN, and I was repeatedly given incorrect information by chat support stating the issue was resolved when my bank confirmed no incoming transaction.My ticket was closed without contact, I waited over 20 days, and I incurred additional costs due to the delay.This experience shows poor internal coordination and lack of accountability. I hope Etisalat seriously improves its refund and customer support processes.
It is amazing how the teleco works in Egypt. I would not blame the staff as they are courteous but the problem is the lack of training and certainly the work culture. I can only hope that customer service improves from a to z and that all staff are fully trained to o ovide better customer service experience.
Hello even zero star , employee very low , zero knowledge , service very slow, trying to renew my card he want me to make ikame while he can ask me to do a new card ,I've wait 1h in airport to renew my card , I come always egypt but next time I'll try orange or Vodafone, for sure not etisalat
The worst company in Egypt, terrible customer service, no solutions, always blame customer directly and indirectly. If I’ve a choice, I’d never deal with them again.We tried to convert to e sim, followed the instructions and made the required payment and it didn’t work, went to the nearest store as requested by the message, they were very unprofessional and asked to call the customer service. Called them and asked to go back to the store and they started to blame each other, very unprofessional. No solution was found, sim is not working, no commitment to anything, so overall terrible.
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