eleralights.com

2
2 Based on 8 reviews

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Average Rating

2

/
5

8 Reviews

5 Star
27%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
73%

All Reviews

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Review Time

Helen Dunn
Awful. Lovely lighting advertised. Quite pricey but hoped to be worth the cost. It has been over t

Awful. Lovely lighting advertised. Quite pricey but hoped to be worth the cost. It has been over three months and we are still waiting for our lamp. After numerous contacts with the company and promises that it will be delivered soon, there is still no sign of the lamp. I have also requested a refund several times, which is refused stating that they cannot stop the shipment and issue a refund, but that I can return the lamp when it arrives and request a refund if I wish. I cannot return a lamp that never arrives!! I am not sure if this is a scam or if they are just highly disorganised but either way I would not trust or recommend

1
Date of experience: Mar 04, 2026
Andrew Grauman
Absolutely stay away from this company! A Total Scam! I ordered a large light over 2 months ago, and

Absolutely stay away from this company! A Total Scam! I ordered a large light over 2 months ago, and it has still not been delivered. Upon contacting them, I was met with the same disingenuous, likely AI generated response. I was also unable to get through by phone in spite of numerous attempts.

1
Date of experience: Feb 13, 2026
Amelia
Great experience overall Very satisfied with Elera Lights. The design is modern and elegant, and the

Great experience overall
Very satisfied with Elera Lights. The design is modern and elegant, and the lamp feels sturdy and well made. Communication during the wait was clear and helpful.

5
Date of experience: Feb 11, 2026
Sky_Craft1768
Very dissatisfied with the service

I ordered a large lamp on 16 November 2025 for EUR 371, and as of 13 January, it has not arrived. I've reached out multiple times. I was contacted by someone claiming to be from the delivery service, stating my lamp was at a nearby warehouse. They mentioned the seller hadn't paid for delivery, and I would need to cover that cost. When I asked for the warehouse location, I received no answer. I have not made any payments because I'm convinced this is a scam. I strongly advise against making purchases from them.

1
Date of experience: Jan 13, 2026
Kirsteen Reed
SCAM ALERT

I ordered a large lamp on 16 November 2025 for EUR 371. As of 13 January, I still haven't received my lamp. I've contacted them several times. Recently, I was messaged by someone claiming to be from the delivery service, saying my lamp was at a local warehouse. They mentioned the seller hadn't paid for delivery and that I would need to cover that cost. When I asked for the warehouse's location, I got no reply. I'm certain this is a scam and have not made any payments. I highly recommend avoiding any purchases from them.

1
Date of experience: Jan 13, 2026
Helena Lewis
Not a legitimate site

This site is not legitimate. I paid for a lamp, received one response, but then no further communication. The lamp was never delivered.

1
Date of experience: Jan 12, 2026
Megan Bell
Poor quality products

The quality is very disappointing, far from what you would expect from a real product. Customer service is decent, but they keep providing excuses for delays. Save yourself the frustration and avoid buying their low-quality items.

1
Date of experience: Jan 09, 2026
Morty
Very pleased with the service

I am very pleased with the service. The quality of the lights is outstanding, and they look stunning once installed. The modern design adds a stylish touch, creating a warm and inviting atmosphere.

5
Date of experience: Jan 06, 2026
Chance F.
Delivery concerns

How long does it take to receive an order? I placed mine on 23 December and have emailed for updates but received no response. Is this service reliable?

1
Date of experience: Dec 23, 2025
Maurice P.
Worth the wait

It took a bit longer to arrive, but wow, what a stunning piece! The lamps bring such warmth to the room, and I'm very happy with my purchase. I had some questions about the production time, but it was clear they are made to order, which justifies the wait. I prefer a unique item over a quickly produced one.

5
Date of experience: Nov 27, 2025

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