Review Time
At the beginning of November 2025, I ordered a pair of earrings and was quite let down upon receiving them. One earring was bent and wouldn't close, and the other showed clear signs of use, with scratches and dull stones. I returned the package and eventually contacted customer service about three weeks later. They acknowledged that the earrings were below standard and promised to send a new pair. However, they informed me they were out of stock until December 18, 2025. Although a refund was offered, I would prefer to receive the product I originally ordered. Despite asking for a shipping status update on December 23, I have yet to hear back from customer service as of January 2, 2026. It's concerning to have paid for gold jewelry and not receive it as promised or at least get an update.
At the start of November 2025, I ordered a pair of earrings and was quite disappointed upon arrival. One earring was bent and wouldn't close, while the other appeared used, with scratches and dull stones. I returned them and managed to contact customer service about three weeks after they received the return. They agreed the earrings were subpar and promised to send a new pair. However, they later informed me that they were out of stock and wouldn't be available until December 18, 2025. They offered a refund, but I want the product I paid for. Despite asking for an update on December 23, I still haven't received any response from customer service as of January 2, 2026. It's frustrating to have paid for gold jewelry and not receive it as agreed or even an update.
I purchased a pair of huggies and stud earrings, and I couldn't be happier. The delivery was very fast, which was a fantastic start. I noticed before shipping that one item wouldn't fit, and it was promptly removed from my order. Customer service was quick and helpful. The earrings fit perfectly, close securely, and I never worry about losing them. They feel sturdy and are comfortable to wear. Absolutely perfect for everyday use.
I adore the diamond piercings! I've already purchased a few. Customer service is consistently helpful and friendly. You can truly gauge an online retailer once you contact them with an issue and see how they respond. While not every request can be met, this seller is genuinely customer-friendly.
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Eline Rosina has always been about more than just earrings. It’s about choosing happiness every day, pursuing your dreams, and most importantly celebrating women who are embracing their bold side.
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