Review Time
Having admired the items this seller offers for sale for some time, I was excited about my recent purchase. Disappointingly, I received the wrong item which was badly packaged and damaged in any case. I thought it would be a simple case of informing them and getting a replacement as is the case with most shops these days, especially those that trade exclusively online. I had to set aside an entire day to await collection of the wrong / damaged item and when a refund was not forthcoming I had to raise a case with PayPal. They then said they couldn’t refund me because I’d raised a case with PayPal which was, of course, nonsense. Communication from this seller was generally inexplicably slow and, in my case, completely unapologetic. At best this seller is disorganised; at worst unreliable and untrustworthy. I wouldn’t buy from them again.
Having admired the items this seller offers for sale for some time, I was excited about my recent purchase. Disappointingly, I received the wrong item which was badly packaged and damaged in any case. I thought it would be a simple case of informing them and getting a replacement as is the case with most shops these days, especially those that trade exclusively online. I had to set aside an entire day to await collection of the wrong / damaged item and when a refund was not forthcoming I had to raise a case with PayPal. They then said they couldn’t refund me because I’d raised a case with PayPal which was, of course, nonsense. Communication from this seller was generally inexplicably slow and, in my case, completely unapologetic. At best this seller is disorganised; at worst unreliable and untrustworthy. I wouldn’t buy from them again.
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Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name.
If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service.
We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead.
Thank you so much for supporting our small business. We truly value every one of our customers.See more
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