Review Time
Excellent communication and prompt delivery! I ordered a beautiful throw and matching pillows — both arrived exactly as described. A reliable company that truly goes above and beyond to ensure everything is perfect. Highly recommended!
Shame I hadn’t seen the reviews previously . Ella James sent my egg chair to my billing address rather than shipping address. Tried to contact customer service 16 times this morning and no luck. They say they open at 0930 but they definitely don’t. PLEASE do NOT buy from them
Dont even bother if your outside of the UK to look at this company. Website took order even though I checked and it stated shipping to Europe USA etc and now she says it needs crating. Im sorry but most of your product is furniture - am I the first person thats wanted to buy something from you. BTW it was a bar cart made of metal and glass. I asked them to change their website to state what they can and cannot ship. She seemed aggravated that I the customer whose money been taken for the sale was telling her she wasted my time as a designer by not being clear. I expect this from low end company and I suppose thats what they are. Don't waste your time with them. They are picking and chosing what orders to ship. As a designer - I would not recommend this company.
Excellent service and product,was a little unsure about using this company after reading the reviews , but I had nothing to worry about, I was in constant communication with the company via chat on their website with regards to delivery , when the egg chair arrived it was well packaged , good quality item and also I had 15 % off when i put in a code at the end of the transaction , very happy would definantly use again , thankyou Ella James
Recently placed a multi item order (Xmas Gifts). On arrival I found 1 of the items was badly damaged, not unusual, often happens. The unusual bit was that there was no debris in the packaging indicating that the "Picker" knowingly dispatched a clearly broken item. As an EU customer we pay Shipping, Customs, Duty and Currency charges, EJ decided, without consultation, that a straight refund of the item cost was sufficient without offering any alternative. I requested that they ship an alternative item but they refused on the bases that the original had been refunded. Very disappointed as generally the quality of their items is very good, hence the 2 Stars. This is a Company that needs to review its Customer Service Dept.
Product advertised as September delivery. Despite chasing and contacting an unprofessional customer service through Whatsapp, product was delivered almost 2 months late in November. Terrible customer service, will never use again. However, product was good upon late arrival, hence 2 stars.
I highly disagree with any comments on here saying their products are quality and that their customer service is great as I have received the complete opposite. They must have had friends/ family post fake reviews as i’ve just read their reviews on their Facebook page and they’re all 1 star and say that the products are terrible as is their customer service. I received a product which was damaged on arrival. I asked for a replacement/ refund and posted the item back. They’re claiming it was further damaged on arrival so they won’t refund me. Which is absolutely ridiculous as it was damaged when I received it in the first place. Will not be using this company again. Since ordering with them and looking for a replacement I have found their products selling for half the price on other websites so would highly recommend looking elsewhere and never using this company!
Unknowingly ordered a metal firepit through them via Notonthehighsteet as a Christmas present to my husband. When he opened the box on Christmas Day, the item had huge cracks in it. It has taken me 2 weeks and numerous e-mails to get a refund. Ella James' customer service is non-existent. They even claimed not to have received the item back, when they were the ones who had arranged the return via UPS and had the tracking code telling them who it had been delivered to. Stay clear.
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Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name.
If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service.
We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead.
Thank you so much for supporting our small business. We truly value every one of our customers.See more
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