Review Time
Their service is soo goood! Never had the chance to flight first class on Emirates yet, but I am definitely hoping that one day I will get it. Even the economy is super high class, if you compare it to other regional or even some of the international airlines anywhere in the world. They are fast, they are meticulous, very kind and polite staff, the planes are always comfy, the food is super great and fresh.
Paid >$5000 to fly with Emirates for a holiday that ended up in disaster.We booked a flight from BNE to DUB, but the first leg of the flight was with Qantas on 8/7/23 (QF51) to Singapore. We had an overnight transit and checked in at the Transer C desk to make sure our suitcases get transferred over to Emirates as advised by a Qantas staff in BNE. We checked before our flight on 9/7/23 (EK405) morning to Dubai at the same desk to make sure our suitcases were with Emirates and on their way with us. We were advisedthat BOTH were with Emirates. However, when we arrived in Dublin 9/7/23 (EK163) night, my suitcase never turned up, while my husband's did. Today is Day 27 and they are "still tracing it".That suitcase has five weeks' worth of clothes, supplements, and skincare products. I am in a foreign country without basic necessities and I had to spend money on things I didn't plan on. Most of the stuffs I have in there are not able to be purchased here. My holiday has become a disaster because of this mess 🤬Up to this day, no one has contacted me to give me ANY update on their search. I keep having to chase them up via emails, live chats, and phone calls.People at the call centre are hopeless and clueless. They give different information every time I speak to them. First they told me it was never transferred to them by Qantas in Singapore, then it was checked-in but never made it on the plane to Dubai, and then they said they are waiting for Singapore and Qantas to respond to their emails and that they can only communicate via emails because there is no contact number. Any escalation made will require at least 8 business hours for a response, which I never received, even until today 🙄I wrote complaints on their websites and their response was just an email to say they will get back to me within 30 days 🤣I also have not received, or even been offered, any compensation for the items I had to purchase because of this incident.What kind of customer service is this?It would have been nicer to at least get daily/regular updates about this issue. Why am I doing all the work when it's their fault that my suitcase didn't make it to my destination? 🙄
Airline caused me to have an anaphylactic allergic reaction even when I ordered the vegan meal (severe dairy allergy), causing me to go to the emergency room. They clearly mislabelled what I ate or manufacturing regulations were ignored. I now have a medical bill due for this and airline support staff have been rude and dismissive. Long wait times to hear back as well, like they want me to pay even larger fees for my bill being delayed a month in me hoping they'd pay. One rep I talked to on the phone even made a joke of my allergy, and both reps I spoke to on the phone victim blamed me. They both made me cry on the phone and had no sympathy whatsoever, like they enjoyed me crying. Anyway worst customer support ever. Period. I'm now out hundreds of dollars and still haven't heard back in a long time. Probably will need to get a lawyer but anyway, I would avoid this airline at all costs. I'll never fly with them again.
I took Emirates from LHR on 08th July to Dubai. Flight was over an hour late. Finally it took off. For two hours they didn't even offer a drop of water. They started the dinner service after three hours, when it comes to my turn; they had no chicken meals left. Only beef. They were trying to convince me to have a cornish pastry. But, I don't eat beef. Luckily passenger next to me offer me his chicken meal. Many passengers those who don't eat beef didn't have a meal. I find this is disgusting. Passengers paying a price to have the service. Imagine checked in three hours before the flight and six hours in the flight without a meal. It looks like they are running out of food. I don't know who rated this airline one of the best. It was for sure, but not anymore.
Flight delayed for over 3 hours from Dubai to Manchester, SAT on the plane for 3 hours (Technical issue) on the runway, then another 45 minutes at Manchester! the whole journey from Thailand to Manchester was a nightmare!! we got offered some water while we waited!! Trying to get hold of Emirates via email or phone is impossible, you just get the runaround
One of the worst flight, have ever been on, Emirates treat people like they don't matter, they treat their disabled customers like animals, flying to dubai, with emirate for the first time, was horrible, going back to London was horrid, I asked them to do something about the sit that was allocated to me they did nothing, I pleaded, bcos I have a bad leg, yet all my pleading fell on def ears, if you can fly any other airline apart from emirate pls do so, this airline are full of racists, people that look down on people that takes economy like they don't matter, after paying thousands of pounds, avoid this airline at all cost. ONE OF THE WORST AIRLINE HAVE EVER HAVE TO DEAL WITH. AVOID!! AVOID!! AVOID, FLIGHT WAS SCHEDULE TO LEAVE DUBAI 15:20, IT LEFT DUBAI, AN HOUR LATE, WITH NO APOLOGY OR ANNOUNCEMENT IS HIGHLY RIDICULOUS, WHEN I APROACH THE SUPERVISOR, SHE SAID LEAVING A BAD REVIEW FOR US DOESNT MATTER, BCOS WE HAVE MILLIONS OF CUSTOMERS THAT ARE FLYING WITH US EVERYDAY, SO 1 BAD REVIEW WOULDNT CHANGE ANHTHING. I AM PRAYING MY BAD REVIEW WILL MAKE A DIFFERENCE, AND EMIRATE DO BETTER WITH THEIR CUSTOMERS NEXT TIME .
The worse air line I have EVER had the terrible experience of flying with.They dress up fancy it’s like a wolf in sheep's clothes they steal your money & couldn’t care less about any issues They left us on the aircraft for 4 hours without even bothering to explain what was wrong they then told everyone rather rudely to get off the plane & we then had to wait a further 2 hours in the airport to then rebound the SAME aircraft 2 hours later so in total they delayed us by 8 hours that’s right 8 hours delay just due to THERE own fault & silly OVERSIZED vile jumbo jet plane that clearly has massive issues all the time as my friend said they had a similar issues with the same double decker plane ! They offered us ZERO compensation it was not until I made a HUGE fuss about it they then offered only the people who ASKED a £10 voucher like what sort of joke is that ? 8 hours delay to get a £10 voucher Makes me sick & if you think Dubai is nice try going to the middle of a desert that’s dressed up as a holiday place it’s a vile sweaty horrible place it stinks , far to hot ! & your only ok in air conditioned places. So let’s put all this together in a time when the climate is changing & man made pollution is a massive problem do you think NOT EVEN HALF full double decker planes taking off to fly 9 hours to a mega hot country that then uses air conditioning in every place / house / shop / hotel you go is a good idea ? Are these people just selfish money hungry people ? Who don’t care about our environment & they 100% don’t care about us as there customers makes me sick please avoid at all costs I had to take the time to write this & I beg others to see the truth thank you for reading this I hope it’s saved you from the hell hole I was in
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