Review Time
I am writing to express my disappointment and frustration with the handling of a recent complaint regarding the damage to my checked baggage after traveling on Emirates flight EK 603 from Karachi to London Gatwick on 05/06/2023.Upon discovering the significant damage to my suitcase upon arrival, I promptly filed a complaint with your customer service team, outlining the details of the damage and providing supporting documentation. Regrettably, I have yet to receive a satisfactory resolution to this matter.Additionally, I was surprised to be asked for the receipt of the used bag. Unfortunately, I was not aware in advance that the airline would require such documentation, and therefore, I did not retain the original receipt for the bag.I believe it is essential to highlight that passengers may not anticipate the need for a bag receipt when traveling, especially when the bag is not new. I urge Emirates to review its policies and procedures to ensure that passengers are adequately informed about potential damage risks and any documentation requirements in advance.
We booked a flight to the Maldives on Wednesday 31st May through our operator (Tui). We had the choice of Qatar or Emirates. We chose Emirates because I was a Gold member. We logged into the Emirates app (showing I was Gold) and updated the trip details with our API. The following morning (1st June) I received an email from Emirates stating I was now Silver status !!When I checked in Online the system showed me as Gold . I was not wanting Gold status to start again, just to be honoured over this trip as it is our wedding anniversary. I think it was very suspicious of Emirates to downgrade me the minute we checked in.I checked in for me and my wife, and our boarding cards showed Gold status for me on tbe App boarding pass. It is our wedding anniversary so it was handy we can both use the lounges. I checked my boarding cards on the 2nd June, and it now showed that I was Silver. That is really poor on behalf of Emirates.I made an official cim0laint, they questioned that my pass showed Gold, even though I had the evidence of a screenshot, and said they would be in touch before we boarded on the 3rd June. Suffice to say, they didn't, we could not get access to the lounge at Manchester, and quite frankly nobody at Emirates cared, we just got "it is the system that allocates etc".Next time Qatar & Etihad, all the way...... shocking customer loyalty, quick to take money & sell extras, appalling when you complain. Seriously think twice before committing to this company, especially when their are excellent competitors *eg Qatar) available
It is unfair on the customer to ask for payment to keep miles that I paid to receive in the first place when I bought flights! I received several emails warning me that the miles would expire (now they rae gone) and I could ''extend the validity of my +27000 Miles for another 12 months at a special rate of just USD16 for every 1,000 Miles!!). Are you that desperate for money? I have been a loyal customer for years, but will try to avoid Emirates flights now.
Have no customer service at all!!! 10000% avoid!! I wasn’t fit to due to medical grounds and they only refunded 75% of my money! I even had a medical letter as I needed an emergency operation and they wasn’t interested at all. Avoid at all costs!!
We took the first flight from Colombo on the 30th May 2023 at 20:35 and landed in DXB at 02:00 am on the 31st of May 2023 and we all were in DXB airport for 6 hours and our connecting flight was at 08:00am on the 31st of May 2023 at the boarding gate for our flight to LGW Emirates agents said that my mother can’t fly with us since my mother haven’t been to the UK over two years. She is 82 years old and we were pleading to the gate agent for her to fly once in the UK I will explain the situation. My mother was told to wait for the next flight back to Colombo at 16:30 and treated her like she was a criminal. Unfortunately I had to take the flight due to work commitments and leaving my 82 year old mother in Dubai as it was a foreign country and with her age I felt helpless.It was an error on checking office on the counters as well as the immigration officers in Colombo airport as they checked all the documents including the BRP card and didn’t mentioned any changes in the law. My mother hold BRP card, on the BRP (biometric residence permit) it clearly stating “NO TIME LIMIT” I was physically and mentally sick to my stomach the way my mother was treated by Dubai airport staff specially the Philippine origin lady. I told her that my mother need to take her medication on time so she have to have the meals on time the agent said don’t worry Emirate will provide my mother with food and water, however this was not the case my mother was told to sit and wait from 08:00am to 16:30 without a drop of water. They have taken her passport and she was escorted by the police like she was a criminal, she has gone through very unpleasant and prolonged experience at the Dubai airport.She was physical and mentally stressed due to this horrible ordeal. I want her to take the emirate flight to LGW to make a point that she is not a criminal and her to get rid of the nightmare that she lived in DXB airport.i have been writing to customer affairs team at Emirates for three months and still they haven't response to me regarding issuing the ticket for my 82 years old mother.
The only thing why i always chose this airline is because of direct flight ti my country which unfortunately has the worst service of emirates from check in baggage to handling them. If ur flying from Manila, be prepare for paying extra baggage for even just 1 kilo or less excess, let alone the rude approach of the ground crew considering ur an skyward member. Also, queue running too slow, food is horrible and one cabin crew was mean to the passengers.
We paid for a seat upgrade from economy to the upstairs twin seats. Emirates overbooked these and took the seats away from us the day before the flights. This was 6 months ago and I am still trying to get a refund. I will never fly emirates again!
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