emirates.com

Almost no refund despite flex ticket option

Booked the flexible ticket option for $700. When cancelling the flight, all they would reimburse is $49.20. This is what I call fraud.

Date of experience: Jul 25, 2023

Beware emirates policies

After booking 4 flights with emirates and being told at time of booking no business class seats were available I pre booked extra legroom seats for my partner and I ,as it happened business class was available at the airport where I upgraded at a cost of nearly £7500 the only problem was they wouldn’t refund the difference paid for legroom seats at a cost of £700 after 6 months of trying I’ve been basically told unlucky mate no chance .poor poor customer service and very disappointed by this supposed world class company

Date of experience: Jul 24, 2023

Flight ek003 dxb to Lhr

Flight ek003 dxb to Lhr Fell sick on the plane, Noemi was awesome during the whole flight regularly asking me how I was feeling and if I wanted anything. She made my flight a lot easier than it could have been and for that I am grateful. Thanks a lot Noemi. A true angel in the sky.

Date of experience: Jul 23, 2023

Great service but usually very expensive

Date of experience: Jul 22, 2023

Refund on unused tickets

I had 2 tickets left from the Covid period and did not use them as we were unable to travel. Emirates recently refunded the tickets and also the upgrade we paid for seats. This was done without any fuss and this has reinstated our faith in the Airline we have always travelled on and have received excellent service from.

Date of experience: Jul 20, 2023

I just wanted to say a massive thank…

I just wanted to say a massive thank you to Michelle from the check in team at Gatwick Airport. Michelle was a massive help and managed to keep us all calm when we realised that the 3rd party travel agency we had used had completely messed up our flights. Such an amazing woman and we are so grateful for her help!

Date of experience: Jul 20, 2023

Always top choice

I have flown with Emirates for a few years now when flying internationally. They will always be my preference. Exceptional customer service in and out flight. The plane has always been clean and more comfortable than other airlines. Good level of food also provided.

Date of experience: Jul 19, 2023

A great airline full of surprises very…

A great airline full of surprises very friendly staff full time planes never let you down

Date of experience: Jul 17, 2023

Misleading and terribly rude customer service

Terrible customer experience. I had a flight Bali to Lisbon. A couple of days before departure I got an email with an offer for a business upgrade. I purchased the upgrade, but got the confirmation email and immediately realized the upgrade price was only for one leg to Dubai. I called them immediately within 5 minutes of making the purchase of their promotion email telling them I assumed it was for my flight to Lisbon..... not just half my flight. They refused and would not refund. Sooooo misleading. I never booked a ticket to Dubai - I only booked a ticket to Lisbon so was not expecting them to email me with a flight offer for half my flight. So annoying they were so rude and wouldn't help, within 5 minutes of making the purchase. After experiencing their customer service, I will never fly with this RUDE team again.

Date of experience: Jul 15, 2023

Diabolical cheap skate Customer Service

New suitcase proven by submitted photos, written off in transit, which was a gift.Because l had not got a receipt, being a gift, they used that excuse to only offer me fifty per cent of the replacement cost.My experience corresponding with their Customer Services was absolutely diabolical, where my points were continually stone walled by a character called Turfene

Date of experience: Jul 14, 2023