Review Time
I have only ever had wonderful experiences flying with Emirates but recently I booked a flight for my father through an agent. Trying to change the flight date has been a nightmare. The agent claims that Emirates won't give them 'permission' and when I contacted Emirates (via phone) they said the change could only be done through the agent. I have sent emails copying the airline and agent (with photographic evidence of the communication) to which I have had NO response. I have sent a message via their Instagram - NO response. I am very surprised and disappointed by this lack of customer service from Emirates and feel I have given them plenty opportunity to assist me, to no avail.
Disappointing Experience on Emirates Flight EK0243I am writing to express my disappointment with Emirates Flight EK0243. Despite meticulously tagging our luggage, we were charged an additional $110 by Emirates for inter-baggage transfer. Regrettably, our baggage (bag tags: 6E393121, 6E393137, and 6E393173) has been stranded in Dubai for five days. This situation has left us without essentials and with a complete lack of communication or assistance from Emirates. This experience has shaken our trust in the airline's service quality. Nobody is taking responsibility in customer care and they lack empathy.DONT TRAVEL WITH EMIRATES
I was a loyal customer of Emirates and I used to have high expectations towards this airline, as it provided me excellent service. However, recently my experience was extremely negative, to the point where I will not be flying with this airline the next time I travel.My flight was cancelled due to severe weather conditions. I have tried to rebook the flights but no one replied to my message. The second attempt was to request for a refund, again, I did not receive a reply. This kind of service is unacceptable and very inconsiderate.The customer service is appalling, they do not care about customers when things go wrong. There is no customer support whatsoever.The food on the plane was inedible, just to note I’m not a picky eater. The seats were extremely uncomfortable and dirty, so was the toilet. The flights were not cheap so to receive this kind of service is truly disappointing and infuriating. Just simply take my advice do not fly with this airline or you will regret it.
I raised a complain with emirates two weeks ago and haven’t heard a response. Unfortunately, despite being a regular flyer, I have had to resort to putting my complaint here in hope of a response. Myself and my family (Partner and Infant) had a very poor experience on our overall return leg of our trip, however the second leg from Dubai to London was horrible. Issue 1 - As you can see from the image attached, I was seated where a leak occurred. This occurred approximately 15 minutes after take-off from Dubai. I had dozed off and had woken to my socks absolutely soaked. I immediately raised this to the attendant who literally said "No no there is no leak". I then got out my torch, showed her the floor and showed her my socks. She did not apologise and simply stated "hold on please" and then said for us to use one of our blankets as the flight was fully booked and they had nothing else to cover this with. This meant that I had no blanket for my trip, had a constant puddle beneath my feet and subsequently, no socks. After about 3 hours into the trip, the blanket was quite damp and I had to continue sitting in an awkward posture. Issue 2 - Before take-off, after take off and at meal service we both asked for our infant meal (The Ella sachet you provided). On the first two occasions we were told this would be brought, it was not. Now despite the above issue, understanding it was busy with a full A380 flight, we were patient. On the third occasion my wife asked the attended assigned to the opposite aisle (Petite Brunette girl) for the infant food and said "No I cant" and literally ran off up the aisle (upward in sequence) and we had to then wait another 30 minutes to get the sachet. This simply isn't good enough, my baby was hungry, I was forced to use my blanket to sit in a puddle (which the other attending denied initially). I am awaiting a response to know how you will remedy this situation.
The flights all delayed, connections are slow and hard work especially with young kids. The staff are generally pleasant but had one incident in Birmingham UK, shouting for being in the wrong queue. The final connection, plane air conditioning not working, really warm and when we asked for water, was told to wait until after we take off. Think this airline is becoming complacent.
Travelled Business class- it was worse than economy.The crew are just not organised. They don't even seem to hurry. THREE hour to get drinks served on a night flight out of Heathrow leaving at 8.40 pm. All other airlines serve everyone fast and put the lights out for a few hours kip. They were up all night just getting through dinner and then snacks before landing. Trolleys would make it easier. Just annoying long time even to be offered a drink.Badly designed, unbalanced cabin too. People at the front in business class get a better deal. Also the ones who are not in aisle seats. The bar, the toilets and the kitchen are all in the back. So people in aisle seats near the back- numbers 10 onwards, get all the passing traffic. The ones right at the back are better off in economy. They get served food and drinks LAST, every time. Other airlines often change direction of service for second meal.DO NOT TRAVEL ON A380 BUSINESS CLASS!
Worst experience everThey were racist towards my nationality The fifth I missed my flight me and another as they didn’t let us go to the they made it hard for both of us took for the second dayThe second day they treated us badly at the airplane stewards were acting like arrogant and not likeable Food was restricted to three tiny snacks you can sayThey discriminate very much my nationality Hopefully this will be my last with emirates
Family and I flew to the Far East via Dubai with Emirates. One star deducted due to poor communication at the airport for the return flight. Husband and I happened to be at the airport extra early because we were visiting a nearby tourist attraction. We popped down to the early check-in desk which we'd been told would be open until three hours before the flight would depart. The person on the desk confirmed that our whole party of six needed to be present to check-in, so we stood there until the rest of the family arrived 15 minutes before the cut-off, the person then told us that the desk was closed, that large parties should check in at the main desk and told us to walk back to the main check-in desk. As one of our party was an elderly person who needs to use a walking stick to get about, the early closure without warning was distressing, especially as my husband had been stood close to the desk for at least 15 minutes while I met the rest of our party and walked them all over to the early check-in desk.
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