Review Time
Service very poor had better service from budget airline,My husband and I booked holiday to Australia to join a cruise in February 2023.We flew from newcastle with Emirates to Dubai. Service on this flight was very slow if food and drink was poor staff were surley found it difficult to smile.Our connecting flight to Australia was 13hrs and service was even worse.Our return flight back to Dubai from Australia was the worse our food was nil they ran out and the supervisor came round apologising for the worse service ever. From Dubai to newcastle was better staff were better and at least we got food and a drink would never fly with them again.
I ordered 2 round-trip tickets in November, for January/February and February/March via a travel agent. The travel agent went bankrupt, and Emirates was able to take over my bookings, and help me make changes to it as my plans were changing, they speak English well, and have a well-placed system for payment via phone.As im writing this, i have already completed one of my round-trips, and the service on flight(Economy class) is really good, having 2 and 3 meals on a 6-7 hour trip, helpfull and friendly staff that are fluent in English.
Dear, We are flying frequently flying Amsterdam/Dubai.Last november we had some issues and now the same issues are coming up again.Last time I submitted a complain but there was no solution to it, so I hope you take it seriously this time as the same issue repeated. Last time my family and I wanted to upgrade to business. When we wanted to pay and we were redirected it did not go through. We called several times but the way this was handled was not approriate. I looked like they were not getting the problem and the only way was to go to a office this was Schiphol by then. We went and there they could not help us again.... I left it as I thought sometimes these things happen.No I am in Dubai and have booked for sunday.Last Tuesday we wanted to upgrade again and the same issue repeated.I thought how is this even possible? You are big company. I am travelling with twins of 10 months so you get that I need to fly comfort and I need to plan ahead.I called instantly as this problem occured again. The advisor told us that the price is €8.000 per person so we told him that this was just €1200 3 min ago but the payment page failed again just like last time.You understand that this is very irritating as the same occurs everytime. Today we called and it was possible to get back to the economy. How is it possible that they did not want to help us testerday and now it was possible. As he wanted to place us back he saw that it was full and he said my collegue could have done it yesterday.I am here for work and the finances dont allow to stay longer even with kids. I am reay dissappointed with the client service i must say as this is a multi national.Also this is not responsible as we travel with family. My husband had to call of his business meeting where we are for in Dubai to go to the meirates office in dubai.I hope that this is looked at because this is also what we expect from the company.I must also say that most of the time the advisors also dont help thinking etc and this is their job.If this stays the same from now on we will choose another airline because the service is really bad.NEVER BOOK BECAUSE THEY WONT HELP YOU IN CASE YOU NEED TO CHANGE SOMETHING
When you check in online or if there Is visa issues out of your control you lose your your whole ticket. I can see why qatar Airways is number 1. This airline policy and company is just like politics. They don't care with a smile. I will make a podcast and let on social media what to stay away from with emirates airlines
Absolutely atrocious service of the ground staff and call center staff. I was denied boarding by their check-in staff, because I had some minor marks on my passport (I had been to over 15 countries on that passport in the condition it was in, but I won't dwell on this point). The staff kept listing out the 'rules' and 'terms and conditions', and even when I asked for some solutions it was back to the rules; literally, no insights When I asked about re-booking it's 'we can't help, you need to contact your travel agent'. The staff showed no compassion and provided no useful advice. I had a return flight; my outgoing flight was from London to India, then my return flight was Bahrain to London. They listed me as a 'no-show' on their 'system' - which means they also canceled my Bahrain - London flight, which I can easily make (I will get a new passport in 2 days' time) and then fly to India to continue my trip as planned (minus a few days). To get on that flight from Bahrain to London I have to pay a 200GBP 'change fee' and the difference in fare - for a flight that I have already paid for, and that I would have made.I have never experienced such terrible service. I once missed a flight by a day with Air France, and they just put me on the next flight. Even budget airlines do not cancel your whole trip if you miss you outbound flight (from my experience of missing outgoing budget flights)
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