Review Time
10/12/22 Flight # A380-800 I was not feeling well and I wanted to order a coffee. I first contacted them through the app and they told me to call any flight attendant which I did. I ordered a coffee at 6 PM and we are about to land I never see the flight attendant with my coffee. Perhaps they were standing in the back laughing and chatting. Disgraceful! Their customer service sucks
My last trip with Emirates has been deeply disappointing, marked by frustrating incidents that raise concerns about the airline's commitment to customer satisfaction and safety. The issues I encountered include a significant problem with their cancellation policy, lack of responsiveness from their customer service team, concerning safety practices, refusal to reimburse for damaged luggage, an extensive delay during the return flight, and a stark contrast in service quality between Economy and Business class.Regarding the cancellation policy, I received misleading information from three representatives, who assured me (on a monitored and recorded line) that I would receive a full refund if I canceled within 24 hours. However, they failed to mention the crucial condition that this only applied when the flight was at least 7 days after the initial booking. As a result, I tried to cancel within the 24-hour window but could only reschedule. This costed me a $500 loss vs. the option of cancelling and booking a new flight for the following day. Despite Emirates acknowledging in writing their mistake, they repeatedly refused to provide a price match or refund, and eventually even stopped replying to my follow up messages on the open complain.The lack of responsiveness from Emirates compounded my frustration. Numerous follow-up messages went unanswered, showing a lack of interest in resolving the issues I faced. It is disheartening to be met with silence and indifference after such a disappointing experience.During the flight, I was alarmed by a safety practice where all blankets were collected and piled in front of the emergency exits to save time (see attached pictures). This compromises passenger safety by potentially impeding access to emergency exits during an evacuation. Safety should never be compromised for convenience and cost cutting.Emirates also declined to reimburse me for one of two damaged pieces of luggage, despite the damage occurring during their handling. This refusal to take responsibility for passengers' belongings is disappointing and reflects a lack of care.Furthermore, the return flight experienced a significant delay for a missing document, resulting in passengers being seated on the plane for over two hours, including boarding time. Despite the delay being just a few minutes short of two hours, the lack of updates, assistance, and provisions such as free Wi-Fi or refreshments left passengers feeling inconvenienced and neglected.The stark contrast between my previous exceptional experiences in Business class and this subpar Economy class trip is disheartening. The service quality and care for Economy class travelers fall short of expectations.In conclusion, my trip with Emirates in Economy class has been marked by disappointment and frustration. The misleading cancellation policy, unresponsiveness, inadequate handling of luggage, safety concerns, lack of consideration during delays, and disparity between Economy and Business class experiences paint a negative picture of the airline's commitment to customer satisfaction. I strongly advise travelers to carefully consider their choice of Emirates for Economy class travel.
Ordered a bottle of champagne for flight for a special occasion paid £83. Champagne was not on flight, apparently they didn’t have champagne on the flight….Still waiting for our refund. Absolutely terrible service, complaints not replied to. Dealing through Facebook messenger.
They dont treat everyone same, I wanted to change my flight dates and I can see online there were many flights available for the dates I wanted to change for when I called Emirates and told them I dont mind paying amendment fee but they code me higher price for the tickets which was cheaper on their website when I ask why I have been charging more they said the rule is different for existing customer. So buy new tickets in normal price but if you changing your tickets then you pay more plus the amendment fee. I dont know if its discrimination or what but is very unfair not treating everyone same.My call was transferred to INDIA call center where agents are very rude unprofessional and racist I would say her name was ALISHA. She argued with me for an hour on the policy for UK residents for traveling on family emergency. She kept saying she knows everything and when I asked her can speak to ur supervisor/manager as their is misunderstanding of Emirates terms and conditions for UK, she wont transfer my call and keep saying "I know I'm right you dont need to speak to anyone as I said ma'am so I will not transfer the call to anyone as I know what Im saying and I know my job" I find this whole experience very disturbing and very disappointed in Emirates. Qatar, Qantus, saudi and specially BA have much better customer service agents and they treat all the customers equal and fair by not charging more, the prices are equal to everyone new or existing customer.
We travelled to Australia via Dubai on 13/10. The seats were okay - row 68 but the passengers in front reclined their seats throughout the entire flight (which they are entitled to) leaving us with very little space and made the 14 hour flight from Dubai to Australia really uncomfortable and draining. On the return trip I decided to upgrade to seats that offered more legroom. Don't bother! The seats, although giving more legroom are really small and very uncomfortable. The monitor for watching films is at a strange angle and tray is more suited to a 6 year old child rather than an adult. I was on the aisle seat and was bumped by passengers using the toilet and cabin crew and their trolleys. For me these were actually the worst seats ever and a total waste of money. This would be my top complaint for flying Emirates.The cabin crew were pleasant and the food was quite good. There are numerous films to choose from but they were not very good and I spent a lot of time trying to find something I could watch.Would I fly Emirates again?....……. Not too sure.
We traveled business class from NYC to Malpensa in October My luggage was damaged with no chance to repair it upon arrival to Italy I filed a report with an Emirates employee who took a picture and gave me a form with a claim number I'm disabled and she said that I could buy a new luggage and request a refundThe item damaged was a Delsey brand new USD 299 plus tax I sent an email with the email provided with no response They finally send me a request to inform the brand and year of my destroyed luggage and the receipt The employee responded Barbara Arinci send me another email saying that they do not refund for my luggage but only replace or repair Mine has no chance for repairs only replacement How do they replace my new Delsey if not buying a new one??
I requested for a refund on my tickets over 3 months back and the same was confirmed to be processed. I had provided Emirates all the information as and when they had requested and the same was confirmed by their refunds team. I have been trying to contact them ever since to trace my refund and yet have not received it till date even though their website says 15 business days to process the refund. This is probably one the worst customer service that I have had, and I will surely not be flying with Emirates ever! I would never recommend Emirates to anyone I know due to this incident! They are so called one of the best out there? From all the complaints I see online they should be rated one of the worst. Every time I contact the customer care, they are so incompetent that they do not have any visibility with the refunds team and are unprofessional at their work. There is absolutely no cooperation of customer care here. I hope and pray that this does not happen to anyone else out there and lose their hard-earned money to a company is all about trying to cheat you! Skywards: 00680028436
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