Review Time
Absolutely awful experience travelling with an infant. Flight attendant refused to provide bottled drinking water for making infant formula and out baby stroller was damaged in transit. Emirates is trying to get out of paying compensation to replace the stroller in full. Do not use the airline if you’re travelling infants, absolute nightmare of an airline. Never again!
I planned and paid holiday to the Maldives and UAE with Emirates Holidays London before Covid and unfortunately my holiday was cancelled due to the Covid. I wanted to give a go again and contacted Emirates Holidays through an email to give me a quote price for exactly the same holiday ... several times .. no response. Well, actually I got every time an assuring email that someone will contact me ... "Dear Valued Customer,Thank you for contacting Emirates Holidays, we have received your email and one of our team will respond as quickly as possible.Due to the COVID-19 pandemic, we are currently experiencing an unprecedented volume of emails, calls and messages into our team. One of our team will be in contact with you in the next 14 days.In the meantime, you can find the answer to our most frequently asked questions on our website by visiting, xxxxxxxxxxxxxxxxxxxx.Thank you for your continued patienceEmirates Holidays"I called to the office and have been promised that someone will contact me .. never happened. I sent complain to headquarter to the UAE and no respond as well. Since the Covid time, everyone works from home and that also reflects on the level of service. I am very disappointed with this company. Please stay away!
God saves mankind from Emirates airline especially their staff in Ghana 🇬🇭, more especially those at Kotoka International Airport, Accra. Most of them are unprofessional. They discriminate and intimidate especially first time travelers. They lie through their teeth and think Ghana 🇬🇭 is an island. How I wish everyone will find it easier to take transit visa and skip emirates.
One of the check in ladies at Copehagen refused to let me carry on my carry on baggage, despite having taken 12 other flights, including 2 other Emirates flights with no problems on this trip. I went and repacked a few things and lined back up and the same lady went and told every other agent about me. Her colleague with dark curly hair and darker skin was even more rude and unfriendly and it seemed like she set out to make my life hell. I have never been treated so poorly by airline staff. I ended up in tears and they couldn't care less. Honestly one of the worst flying experiences I have had. It isn't much better on board. The cabin crew are not overly friendly, you press the call button and it takes so long to get help you wonder if it worked. The food is also average, one of the meals was so horrible, I couldn't even eat it and they feed you at odd times.The entertainment options are terrible, most of the options I hadn't heard of to the point where I downloaded movies on Netflix to watch instead. All in all, for an airline that I was so excited to fly with, it hasn't been a great experience and I will be looking at other airlines before flying Emirates again that's for sure.
Worst company I’ve ever flew with. Trying to resolve an issue on their part is extremely difficult. Me and my son have the same name. We booked and paid for the flights but only one ticket was on their system. 1 hour 45 mins on the phone and still couldn’t grasp that we had the same name even though we clearly had different dates of birth. At the check in counter had the exact same issue there and back. Some Staff on the plane act as though they’re doing you a favour and act as though you haven’t paid thousands of pounds for the flight. One female crew member pulled her face and shook her head because I was waiting for the toilet and she needed to put things in there for landing. I had to change the flights because I had done the wrong covid test. Took nearly two hours just to explain what had happened. Was told they would cost an additional £680 (down from £3000) if I took the later flight. I agreed to pay the 680 so he transferred me a lady who stated I had to pay £1080. I questioned her but her reply was the same every time. She could answer me why her collet had said 680 but she was saying 1080. Only ‘it just us 1080’ over and over again. In 30seconds it jumped from 680 to a 1080 but couldn’t explain in the slightest why I had no choice but to pay the 1080 if I wanted to go away with my children
I got a Emirates flight from Dublin to Dubai and Dubai to Sydney on the 6/09/2022.From Dubai to Sydney the man in the seat behind me would not let me put my seat down he put his feet on my seat.When I complained airline staff offer a middle seat I had a aisle seat.The person who cause the problem should be removed from his seat not me. Security is needed on the plane.Another problem when I got my baggage at the airport my clothes were wet.My baggage was left in the rain somewhere.
Emirates cancelled my original flight on which I had paid $95 for an emergency exit seat. The new changed flight had no availability of this seat type, however Emirates refuse to refund me my $95. I was shocked by this policy and what a scam they are running. I was told I could cancel the whole ticket but then i don't get the tax and fees back so its a lose, lose situation. I'm disgusted that they operate this way.
Flight attendants and crew least helpful.. Its not like service, more like doing a favour.Had to wait an hour after pressing the call button for them to come and even ask what is required. And then, it was 3 different crew members later, i got water. Was very difficult and inconvenient to keep my 7-yr old waiting for something as basic as water. Really need to improve service standards.
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