emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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Average Rating

1.7

/
5

940 Reviews

5 Star
12%
4 Star
3%
3 Star
3%
2 Star
6%
1 Star
75%

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Reese
I agree with all the reviews terrible…

I agree with all the reviews terrible Airline. Our Luggage was so badly damaged they had to give us a new disgusting case to get us home, our case was part of a beautiful set of 3, We through there's away it was so bad, We got no compensation "Shame on Emirates"

1
Date of experience: Sep 21, 2022
Rufus Rogers
They will sell your seat …

Airline changed our flights to times that were much cheaper when we booked. Our original flights were be sold by emirates weeks after they changed ours.It appears that they are changing passengers flights so they can fill less popular flights and sell seats on preferred flights at a higher premium.I expect they wait until a certain point to change peoples flights knowing that flights with other airlines have increased so passengers are stuck with accepting the alternative flight Emirates offers them.Another couple I know are having the same experience and for completely different destinations.

1
Date of experience: Sep 19, 2022
Warren
Was met with such a rude attitude for…

Was met with such a rude attitude for not injecting myself with enough doses of the experimental drug. Reject me to fly is ok, but the way they talked down to me really left an impact on me. Now after taking the experimental drug since I needed to make that flight I am left with heart issues and autoimmune disease while still in my late 20s. Will never fly Emirates again for being treated in such a bad way and having my health ruined!

1
Date of experience: Sep 15, 2022
Chaz
Damaged and Lost Baggage Compensation not received

Compensation not receivedI would like to inform you firstly that I had started my Journey with EK 509 from Mumbai to Dubai on 11th January while in Transit lost my baggage only to receive my bags on the 15th Jan night in Barbados. Both bags damaged of which I have written a statement on the attached scanned copies. So also incurred a lot of expenses while I was stranded at Dubai and Gatwick cos I had no clothes no toiletries etc.. .. In Short I was not happy about how badly the situation was handled, however I am still considering that Emirates is the best.Below documents were sent.1) Scanned copy of the completed form with the required details.2) Scanned copy of Passport Copy. Hope you will do your best and compensate for the same.I had received a chain of Emails from Emirates baggage claim department. They had also requested me to send my bank details. I had sent them all my requested documents and they had promised me to send the compensated amount within 11 working days. I understand soon after the COVID 19 pandemic was there so the delays however until now I had not received my claim.Kindly requesting help and support from your reputed organization.My case AHL Reference No : DXBEK29037Thanking you.

1
Date of experience: Sep 11, 2022
Hugh Turner
i prefer qatar airways

i prefer qatar airways, but fly emirates is the second choice for me website and app have issue

4
Date of experience: Sep 09, 2022
Stanley C.
AWFUL, avoid by all means

transit flight Addis to Warsaw, over 36h delay in Dubai as flight was cancelled. For the 36h delay, was offered one meal and no accommodation!!!!!! 36h in the airport lobby!!!!!!!!!!!!!! I kept asking for it continuously. No compensation offered either. I've lost timelines and trip was a waste of time. I see they do don't bother to reply to passenger reviews. Will take legal action. 1* because I don't have the option to go minus

1
Date of experience: Sep 08, 2022
Odette Howard
Terrible experience

I have traveled with Emirates (booking reference:H3HKK2) and had a horrible experience in August and September 2022. I made a complaint to them with the following reference number: LON/X/JU/101019/7572977 regarding my experience on the trip and described the issues I experienced in great detail. The airline was not empathetic towards the poor experience, overall service, and discomfort they had caused to me as a passenger. They merely apologized and brushed me off. I am very disappointed and I was hoping after making a complaint, they would be more understanding and compassionate for the discomfort I experienced which was causd by them. Unfortunately, they do not care and do not do anything to make things better. I will be strongly considering using other airlines after this experience.

1
Date of experience: Sep 06, 2022
Colman Clark
Will try another airline.

Have flown quite a few times. Not so good this time. Food standard has slipped a bit.

3
Date of experience: Sep 02, 2022
Marta
Really badly gouged by them

Really badly gouged by them. Customer service as user unfriendly as possible to try and get you to give up. Very very mean. Will use Qatar in future to transit Mid East. Emirates can easily be circumvented.

1
Date of experience: Aug 30, 2022
Clyde
Initially they allowed extra luggage…

My bad experience about Emirates airlines. Initially they allowed extra luggage allowance from London to chennai. But when coming back, they charged £ 20 per kilo for extra luggage. Usually they give extra buffer 1 or 2 kilo per passenger, they are not giving this as well. If I had known this I would have couriered in a different way. Even Airhostess crew are rude. Had to wait long time for food and drinks, until they complete unnecessary photo session.They think they are smart.

1
Date of experience: Aug 26, 2022

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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