Review Time
Our flight was delayed from Perth Australia to Glasgow via Dubai . We got on the plane to be told that the delay was due a fuel fault. They hadn't managed to fix it but we're going to take off anyway and fly to India instead to refuel and then got Dubai..we missed all connections and got home a full day late ...I wrote a complaint...was ignored and offered air miles...this is a brief outline of what happened . My son is Austistic ... it was truly a nightmare
WORST Customer Service and airport staff are psycho( asked my son to thrown the book he was holding in his hands as it will be also consider as weight) They need to be taught what Empathy means. I booked my ticket with additional Baggage(60 Kg) at a discounted rate as additional baggage at check will cost $30 per kg, i got my e ticket, but when i went to check in they said i did not purchase, but money was debited from my card. When I checked with customer support they said it was reverted and i will get my money in 10-15 days. Problem with emirate- they took my money for additional baggage- They reverted it and did not inform me ( no mail, no text .. nothing)- they keep the money for 15 days for a services i did not use.- Thou they know i tried to purchase the service and problem is on their side, they were not ready to give me the discounted price.- Employees with in Emirates dont have information about a booking. Airport staff asking me to call customer care when he was suppose to know everything.I will not recommend EMIRATES (flight is good), as people work there are very rude and all they don't care about customers.
Tried to get a credit for cancelled flights! Still won't sort for us even after leaving a review on here!!Terrible customer service!! never booking with them again! when speaking to the customer service team, they refuse to even look into it further!!!
The worst experience we have ever had with an international airline. We almost missed our outbound flight from JFK due to their incompetence. On getting to Dubai, our luggage did not arrive with us. It took them more than 24 hours to deliver our luggage to the hotel. Coming back to US, we paid for wifi, which only worked for 10 minutes throughout the 15hr flight from Dubai to San Francisco. On getting to San Francisco, we missed our connecting flight to Phoenix because we couldn't find one of our luggage. We went to their kiosk in San Francisco to inform them we have missed our connecting flight and to assist us with connecting to another flight to Phoenix, they were rude and said we should call the reservation. We called the reservation line, explaining why we missed our connecting to Phoenix, the customer service rep was also rude, stating stating she is unable to help connect us to another flight, that we have to be responsible for booking another connecting flight ourselves. We couldn't spend the night in San Francisco, so I paid another $850 plus to get me and my family to Phoenix. On getting to Phoenix, we found the luggage that was missing from San Francisco in the Carrousel in Phoenix. The bag was ripped open and compromised. My kids shoes, dresses and our jewelries were missing from the bag. This was our first time flying with Emirate Airline and it was a really bad experience.
Terrible and rude staff, the staff there are trained to be rude and cut throat, they dont even care to listen or help, yet it was a mishap on their side but it was more like stuff it, so what would you like to do, refund or....no intention to try and solve the problem.Don’t believe the Emirates hype, far from customer friendly, not worth their name on paper, terrible terrible gut wrenching experience, never using them again.
Flight cancelled after boarding.Would not help me to book alternative flight to travel to a wedding.Waited hours and hours... They shouted and screamed at passengers.Next day flight went late again. Mixed up check-in for 2 flights.During transit in Dubai their staff shouted and insulted...Utter pants.Obviously they are a case of all make up and no knickers.
On our flight to Accra via Dubai,( family of five). My daughter sat next to me. The crew serving the food skipped our row. I taught she was coming back but no. I was hungry to the point I called one of them and told her that we were not served food . She went to the kitchen and came back to say that there is no food. Technically they have run out. So another crew came to say that the only option is bread and cheese. Unfortunately I don't eat cheese so the only option was the bread. I expressed my disappointed especially when you have a child who kept asking for food and saw her other ate it had food . I raised this issue with Emirates and the person in charge called Martina, was very rude, defensive and insisted that I was given food. I felt stupid and demented for contacting Emirates in the first place because they just branded me a liar over food I was entitled to. At the end of the day it was just food but to treat a customer like they are nothing is unacceptable. There are so many airlines that offers respect to their customers. Avoid Emirates. I think all they care about is profit and not the welfare of their customers.
Flew from Taipei to Dubai with Emirates. Booked leg room seats as I'm very tall. Sat in front of the stewardess and chatted with the one passenger in my row. Ended up leaving my expensive noise cancelling headphones in the case upon leaving as I was very tired. Asked about it on airport and was redirected to email the 'Dubai Airports Contact Center'. I built the whole case, was kept in the loop by this 'Dubai Airports Contact Center' for over 3 months, including hearing "you are required to provide above details within 5 days. (19/7/2022)", later on they wrote me "Kindly be advised that we are in the process of preparing the item to be ready for your collection, we will advise you as soon as it’s ready.", then they told me "kindly be advised we will advise you as soon it’s ready to be dispatched.". Finally they emailed me "We have checked with the all the concerned units, but regrettably we did not receive any item that is matching the description given by you." What a bunch of incompetence. I dropped about $900 on a flight and you can't even locate my item, let alone communicate properly about the process of finding it.Flight EK367, 07/09/22 [TPE-DXB]
Airline allowed racist passengers to have their way and apologised to them as they can drop their seat whilst we have a meal served by cabin crew. Also discriminated against us by not making reasonable adjustment. All they do is apologise but clearly their incompetence made our journey a nightmare. Would not recommend if they allow this. Be warned!
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