emirates.com

Emirates Cancel Flight and refuse refund!!

Emirates cancelled my flight and then refused to refund the seat upgrades i had paid for. Impossible to get someone to talk to to get it sorted. A number of calls and forms later and still no further on. I thought Emirates was about customer experience - Terrible!

Date of experience: Aug 10, 2022

They were rude

They were rude. I bought my ticket on the 31st of July. Canceled it on the 1st and still had to pay a fee even though the website said free cancellation within 24 hours

Date of experience: Aug 08, 2022

EMIRATE AIRLINES is one of the best…

EMIRATE AIRLINES is one of the best AIRLINES in the world with a best service for passengers und take care of children But this time unfortunately some one broke my clothes bag and I think IT’S NOT Management FAULT but maybe some Transport companies or workers did broken my bagBut I am happy with the Airlines service Thanks to all board of directors und members Your senserly Akbari

Date of experience: Aug 06, 2022

Very good service from ground staff the…

Very good service from ground staff and the flight crews on Emirates business class from Oslo to Cebu via Dubai Everything was very well organized and easy to find the gate in Dubai due to app update on departure gate on arrival. Because of late booking due to flight cancellation on another airline the offered price was not too expencive.

Date of experience: Aug 05, 2022

Very unorganised and unreliable airline

Date of experience: Aug 04, 2022

The air hostesses are so rude

The air hostesses are so rude, unfriendly and don’t want to help. One of them came and told me that my toddler was making the flight less enjoyable.

Date of experience: Aug 02, 2022

Never book on their website

Never book on their website, it's a mistake. They subcontract parts of the journey and then blame everything on their partners, even if you booked the full journey with Emirates. A complete joke of an airline, will never fly again, makes British Airways, Lufthansa and Ryanair all seem like Mother Theresas. They also lost our luggage and blamed their partner, meaning that our baby stroller disappeared

Date of experience: Aug 02, 2022

Four weeks later - no luggage

I flew to Dubai on 02/07/22 and was told before i boarded the plane that my suitcase was missing. It has been 4 weeks now and i still haven't received my case back. I get no updates and if i do hear anything its a basic update with no real information. I have not been any offered any compensation and barely any apologies. I was told every day my case would arrive on the next flight while i was away. It ruined my holiday having to chase them up each day. The staff were rude and so unhelpful. I am out of pocket having now returned home and having to re buy my missing everyday items. I am so shocked at the poor customer service i have received. Never would have imagined i would be treated this way by Emirates who advertise “first class service” appalling!!

Date of experience: Aug 01, 2022

I had bad team treatment at thier…

I had bad team treatment at thier lounge in Istanbul. I made complaint about scammed extra charges coz Covid_19 test despite i bring them one. 3200 $ paid coz Arrogance and misunderstanding of the family situation. Even in Dubai they did nothing. Was my choice but now no more.

Date of experience: Aug 01, 2022

Treated like a cattle…

I had to fly home at short notice for my brother’s funeral. The Emirates flight was £1300 (flex plus was all that was left) which was a lot more expensive than what I usually pay (about £500)When I arrived at the airport I found check in staff to be unhelpful. Then the plane was delayed but i was assured that my onward connection in Amsterdam but when I arrived at Ams my plane had departed. I was in pieces as I was fearful of missing my brother’s funeral. Emirates offered me a flight 24 hours later but that was no good.They then offered me a flight to Nairobi via Entebbe, Uganda which would get me to Nairobi on the morning of the funeral. However, when I arrived at Entebbe I was refused boarding on the flight for Nairobi and no reason was given ( I don’t think Emirates had booked the flight properly with Kenyan Airways)I was stuck in Entebbe with no money and no roaming on my phone so I had to Whattsap my partner back home. He spent half an hour and £60 sorting out a flight the next morning to Nairobi.To be honest cattle are treated better than this on their way to slaughter!In the end I arrived in Nairobi a day after my brother’s funeral and I was devastated.I complained to Emirates via several letters but they said the delay’s weren’t their fault and denied responsibility. They offered me some Skywards Airmiles which I said were no good to me as I will never fly Emirates again.I’m now complaining to the Civil Aviation Authority and they will find out what really happened

Date of experience: Jul 30, 2022