Review Time
I tried the trial plan and cancelled and per date but Emma app literally has taken the payment when I don’t want to or have on my subscription list to appear. To try something and then taking some one’s money is different to a try and not wanting to pay b’cos it’s to expensive, worst of all trying looking some sort of contact number is not available. I don’t want the app and want my £83.99 returned please
This app should be completely avoided.Once you sign on to the plus plan and use it for a month they randomly block the most basic features ( break up of expenses) without any explanation and ask you to upgrade to the pro plan to access them.They claim it was a trial period even after you have paid for it. There is a complete lack of transparency and basically there is pressure to upgrade as they render the plus plan which costs £4.99 a month useless. The customer service is totally unresponsive and unapologetic.
Not a review about fees! I am currently using the app to save. I deposited £50 into the app 6 days ago… and this money had vanished. It’s been 36 hrs and still no response from the customer service team. Really want to like this app but I feel frauded
Quite frankly an amazing app that is so easy to use and easy to understand. I was using the Pro version, and it helped me quite a lot with budgeting and reporting my rent to improve my credit score.Unfortunately, I shall be leaving the country and have cancelled my subscription as of 12:10AM today and was unable to cite this reason. Wish I could continue using it since it helped me get my finances on track and learn more about investing and improving my credit score.Overall, a great app with a great interface; kudos to the creators! Would absolutely recommend buying the pro version of this app.
I was a big fan of Emma over several years. However, they've just blown that out of the water with VERY shoddy behavior. They are changing their third party provider for share dealing and as a result of that insisting I sell shares held within a very short time period, not offering in specie transfers and thereby forcing me to crystallize losses. I will based on today's trading prices lose several hundred pounds because of this. If you want an app to view accounts on one place the app works but I'd strongly advise against taking any other service from themFOLLOWING EMMAS RESPONSE: Share trading is frequently a long term investment strategy over years. Forcing customers to sell shares with one months notice IS extremely short notice and offers no alternative but for me to crystallize losses based on Emma's decisions. If EMMA does not realize this fundamental nature of share dealing they shouldn't be in the business of providing financial services.
Do not use this app!! £89 taken from my current account without consent. Membership should be &9.99 monthly so no reason to take a large sum of money. Have tried to get in touch with The app provider directly with no response. They talk a good game in their advertising however the lack of assistance when it comes to queries is poor. Be cautious!
I really love this app. All your back accounts in one place with your subscriptions clearly listed. It even shows my business accounts. Being able to clearly label and subdivide all your purchases is not only strangely addictive (probably just me on that one) but also highly useful to keep all your spending on track. It’s a must for anyone taking their financials seriously. I got the paid version and I would urge others to do so. You’ll almost certainly save money by doing so and have it pay for itself very quickly.
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Emma helps people manage their money, pay off debt, avoid overdrafts and track subscriptions. An AI financial assistant made by humans for humans.
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