Name: emma-sleep.ie
Telephone: +35319128655
Rating: 3.7

Caynan N Cibiem Guest

Moving to new house and sleeping on the floor, great

Ordered a Bundle 3 weeks before moving to our new home. Delivery expected in 7 working days, however, received an email saying it would be delivered in 2-3 weeks max 28/11/2025. I haven’t received any updated until today 26/11/2025 so yesterday I contacted the logistics company via email and got no reply. Today I have to open a ticket on Emma website and they said there’s been an issue with one item in Dublin warehouse, so they couldn’t deliver yet, it would take extra 6-8weeks. I asked if they could delivery the mattress without the cover, otherwise I would have to sleep on the floor. Unfortunately they can’t as they a system seems to be that archaic. They advised me to wait those weeks or cancel my order and make a new purchase just for the mattress, because they do have it in stock.. it would also be more expensive if you compare to the bundle price.. why haven’t I been contacted before with this issue? They waited 3 weeks, and I just got to know that because I was making contact! They turned my first week in my new home in a real nightmare. Refund will take up to 14 days. Now I don’t have where to sleep, no money back to buy a new one, and extremely stressed to have to find a mattress in 2 days, as I am moving on the 29th. Never been so disappointed with a company before

Date of experience: Nov 26, 2025

Louise Guest

4 months ago

Great delivery service

Great delivery service had my mattress in 2 days, mattress is just fab so comfortable 😀

Date of experience: Nov 24, 2025

customer Guest

4 months ago

Comfortable sleep

Date of experience: Nov 23, 2025

Sarah Curran Guest

4 months ago

Very efficient n quick delivery i…

Very efficient n quick delivery i always get my pillows especially since i had my neck operation only pillow tats comfortable

Date of experience: Nov 23, 2025

Michele Carroll Guest

4 months ago

This is my second Emma mattress and my…

This is my second Emma mattress and my son now cannot get out of bed in the morning - his sleep is going really well just not sure about college! Prompt delivery and very reassuring to know if anything not right with the mattress there will be pick up and return no questions asked

Date of experience: Nov 21, 2025

Shane Guest

4 months ago

It was very straight forward to order…

It was very straight forward to order and the delivery was really swift. I would absolutely recommend this company.

Date of experience: Nov 21, 2025

Anne Healy Guest

4 months ago

Still waiting on call

Still waiting on call, have sent two messages re the disaster we’ve had and no response. Really disappointed after good previous experience

Date of experience: Nov 21, 2025

Lorraine Tuke Guest

4 months ago

4th time purchaser

4th time purchaser, great quality pillows, fast delivery, reasonable priced for such good quality product.long lasting & machine washable

Date of experience: Nov 21, 2025

Adrienne Brady Guest

4 months ago

Quick delivery and great quality…

Quick delivery and great quality mattress that provides as described a mattress that ensures a quality sleep at night.

Date of experience: Nov 20, 2025

amilkar urquidi Guest

4 months ago

Products are amazing

Products are amazing, just the logistics team, and the lack of communication among their delivery team and customer service. It is awful.If you could buy emma products in a store pay for the items and go home wonderful, online shopping to much hassle.