Review Time
TERRIBLE CUSTOMER SUPPORT I purchased this item out of desperation, I realized I cannot afford this. $67 for one bottle I asked for cancel quickly no response. AUTO response they have not returned any of my emails that I keep on the same email flow back-and-forth. All I get is an auto response. I called their 888-808-3662 and it refers me back to customer support by email only that should’ve been a first clue not a sound company. My bank is waiting on me to make a decision.I’ll keep you posted. I placed this order early am EST 7-2-25 canceled early am EST 7-3-25 NO HUMAN RESPONSE today is 7-5-25 11:20 as EST NO HUMAN RESPONSE
SCAM !!I canceled the order minutes after it was placed. Contacted my cc and they declined the payment to this company. The next day the money was charged to my checking account as a reoccurring payment but I NEVER GAVE THEM THAT CARD NUMBER!! I had to cancel the card and as useless as it it, the bank is pursuing an investigation.
On 6/29/25, after watching an almost 2-hour sales pitch, I decided to purchase a 3-pack of Emma. Instead of going directly to a checkout page, I was redirected to another page where it appeared they wanted confirmation of the 3-pack. As it turned out, it was a deception. They billed me TWICE. I did not want to purchase six bottles of something I haven't even tried yet. When I called 888-808-3662 to cancel the order, a voice message directed me to send the request to their email and I received an automated response. Now, after reading the horror stories from people who have been ripped off I do NOT want to conduct business with this shady company and I want my $313.11 refunded to my credit card. It amazes me how these crooks can debit your credit card with ease, but trying to get your money back is like pulling teeth.
I have taken the product before with good results. This time feels different. I do not like this company's shifty practices. The last page of "buy more!" wasn't clear that the additional bottles were an ADDITIONAL $250. So, my card was charged for $480. Not their fault, but they do not make it clear ie: do you approve of this $480? It just totals it out once it tells you how much your card was charged.I thought I'd wait to get the order and decide whether to return 1/2 of that order. I get a random call in the middle of an afternoon meeting. Some guy tells me he's calling from Emma Relief. I tell him I don't appreciate being cold called from a supplement company. He LAUGHS and says we're just calling to verify your address. Fine, I verify. I say, "again, I'm in a meeting" and he says just one more question! Then, he starts asking me about my health. I say bluntly, "again, I'm in a meeting. It is very inappropriate to cold call people and begin asking them questions about their health" AND HE LAUGHS IN THE PHONE (what?!?) and he says 'sorry, we're just trying to give the best support', and I tell him it's non-consensual, and they should email to ask about chatting on the phone, and I hope they adjust their protocols. He laughed again, I said goodbye and hung up. Who laughs repeatedly at a customer giving the impression they're dismissing their poor behavior and the customer's very valid discomfort? Unbelievable. So - they certainly are available by phone to call you non-consensually, but you cannot call them. A woman texted me (I'm sure here name isn't Eden) to ask what I thought of Emma. The order hadn't even arrived yet. I said I was not pleased and could I give feedback, she replied yes please. So, I did. I wrote what had happened, she apologized. I told her I wanted to return my order, she gave me an email address and phone number to call. Then - the same "woman" texted me again the next day to cold text me about Emma experiences I was having. (Again, the order hadn't arrived yet) I called her out, said "scroll up, I complained to you last night!". She apologized and said it was an auto text. I get it. But this is super predatory. So I email the email to return my product and complain. No response for one week. Product arrives. I call the 888 number their own customer service gave me to cancel - it says they only communicate via email. That's superb right there. So, I email again and am waiting on a response. Whether you mean to or not, your practices are predatory. They're narcissistic in that it's all about your brand, you choose to cold call and cold text people, but they cannot get an easy response when trying to get reciprocity. I definitely want to return this order and will not order from them again.
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