Review Time
My wife lost a part to our son’s water bottle and I was looking to buy a replacement. Unfortunately, they didn’t have the specific part in stock. The representative asked me for some information and then gave me a brand new bottle. Super grateful for the help!
I’ve had a very poor experience with Raisin: I opened accounts with few banks and transferred a substantial six figures into each bank weeks ago and then the problems started - Raisin locked me out, I still cannot log into Raisin online platform: their management is clueless and ignored my multiple calls and emails - both Crystallann Gutierrez and Mindy L. have not responded and resolved my issues for 2 weeks - its been the most frustrating banking experience of my life: I’ve filed complaints with BBB, had to spend $$ on my attorney to get my money back. I cannot recommend Raisin, they promise a lot, but do not deliver, their reps are not trained well and have ignored my emails and promised that Mindy will call me back (when I called), but it did not happen - so disappointing…
They only approve one external account, and when you try to change it, the process is supposed to take 2–3 business days. However, they keep saying that due to high demand it takes 7–10 business days. This alone is unacceptable, as they should be improving customer service to handle the demand.On top of that, their customer service is terrible, and absolutely everything takes far too long. After waiting almost two weeks just to update an account, I transferred money on September 23, and as of today, September 29, the funds still have not reached my bank.This app clearly lacks the capacity to provide the services it advertises to its users.
First, for some relevant context. If one has put money into a U.S. Treasury bill, on the date it matures, early that same A.M. the originally tendered funds are present in the linked external account. But with Raisin a much different situation. Example. Previously ordered closed a no-penalty CD. Raisin later issues an online verification of such. Also note that previously at Raisin in the process of closing that CD, the customer designated the funds be sent to the extant external account. And that action then ensued. Thus, no more required steps.However, last year a notable processing change. After a CD is ordered closed, the funds now must be directed to a Raisin's 'cash account.' Then the wait by the consumer to see when the funds have appeared in the cash account. Raisin obviously had changed to this set-up as a mechanism so that customers will be prodded to keep their money with Raisin, and thus an impediment to easily directing their money elsewhere.Next, once the applicable cash appears in the customer's account, only then can one direct how much, if alternately all, of the cash is routed to the external account. Once that occurs, it may take additional multiple business days before the funds are verified as existing in the external account.In short, this Raisin system is designed principally for the business interests of Raisin, not the consumer.One last complaint. The online version of 'customer support' is markedly deficient. Example. Over the last several days I'd directed no less than four separate emails to customer support, asking that a certain category of inquiry receive an answer. Initially, the only response received each time was an automated one. It gives three types of scripted replies. None of which answered my specific question(s). I then clicked on the box which indicated my query has not been answered. Nary any timely followup response 'customer support' eventuated. Finally received today an unscripted reply. Except, it was not was not even remotely germane to the issue(s) earlier raised! communicated!
Claim your business profile now and gain access to all features and respond to customer reviews.
Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account. Earn more, SaveBetter™.
100acress.com
fundedhills.com
flyp.co
internationalstudentinsurance.com
autoreform
nuborrow.com
amfam.com
anthonymartin.co.uk
hayesparsons.co.uk
crossmint.com
