ercol.com

4.8
4.8 Based on 61 reviews

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Average Rating

4.8

/
5

61 Reviews

5 Star
84%
4 Star
13%
3 Star
0%
2 Star
2%
1 Star
2%

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Review Time

Mr Kenneth Greenwood
Informed by phone and email

Informed by phone and email, that my purchase was arriving on a Friday and was that convenient for me Delivery men also kept me informed on there eta , polite and courteous

5
Date of experience: Feb 06, 2026
Worth Every Penny

We all know that Ercol furniture isn't cheap: but it's worth every penny. Excellent customer service from the day of ordering to the day of delivery. We were lucky enough to only wait for a week for our item from the Ercol Outlet to be delivered. It arrived in perfect condition and looks like new. Very happy with out first order from Ercol - I'm sure it won't be our last!

5
Date of experience: Feb 06, 2026
new customer
Prompt and courteous service from the…

Prompt and courteous service from the helpful staff, excellent quality product

5
Date of experience: Feb 05, 2026
Neil
excellent product and service

We ordered 2 pieces of furniture from the website but then decided that 1 was not required. Excellent service in cancelling part of the order and refund promptly processed.The remaining furniture was also delivered promptly and is a lovely piece of furniture

5
Date of experience: Feb 05, 2026
Julia
Will use again

Good contact to arrange deliveryPrompt and helpful experienceRespectful delivery

5
Date of experience: Feb 03, 2026
Mrs Carol Yates
Tables well packed and arrived soon…

Tables well packed and arrived soon after ordering. Quality workmanship as usual.

5
Date of experience: Feb 02, 2026
SARAH
It’s hard to beat the quality of Ercol…

It’s hard to beat the quality of Ercol products their attention to detail and quality of workmanship is second to none - I expect my furniture to last a lifetime! For a bargain its definitely worth checking out the outlet site too

5
Date of experience: Feb 02, 2026
David
Happy with our Ercol Stool

Very happy with the stool, looks good, comfortable and good height for counter top. Delivery earlier than expected. Item well packaged.Nice quality item as I’d expect from Ercol. Great price in the winter sale.Would have been useful to see delivery charge earlier in the ordering process

5
Date of experience: Jan 30, 2026
Ginette Oubridge
Helpful and polite staff delivered and…

Helpful and polite staff delivered and put up bed. No fuss or damage despite tricky stairs.

5
Date of experience: Jan 30, 2026
Genny
100% AVOID

AVOID. The doggiest eBay seller ever encountered. They sold me an item on eBay and I tried to return it. They asked for over £100 to collect it. Ebay confirmed it should be free. They arranged collection but cancelled the return so I'd be without the item and funds. Wow. They’ve replied. So let me add detail. Without informing me, Ercol cancelled the item return and arranged collection, deliberately trying to leave me with no item and no refund. This was no mistake on their part. I will now formally complain to EBay. This is not an honest seller; quite the opposite. PLEASE AVOID.

1
Date of experience: Dec 18, 2025

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