Review Time
I think it was intentional scam and I paid the stupid tax. I ordered 10 books for $21.30 per book. They sent me 1/10 and said order was complete. I emailed and didn't hear back until I disputed CC charge. Then the refunded my 80% of money so I ended up paying $42 for 1 book when market price is in low $20's. My bad for using a company I didn't know and not reading reviews. BUT BUYER BE WARE
They despatched heavy book costing me £87 plus £16p&p, USA to UK in flimsy airmail envelope (so where does £16 p&p go???) with no packing or protection. Arrived battered, ripped and not in good state. I requested refund but they they wanted me to provide proof of return first so I generally felt discomfort. Also read reviews where others did not receive refund after return so I opened a Paypal dispute instead as trusted that process.Ergobooks kept asking to close it and they would refund immediately but I did not trust.However, despite many replies to Paypal and providing all evidence requested - even a video of me posting it at drop off parcel boxes (InPost) Paypal somehow found in Ergo favour. I am appealing Paypal decision as they gave Ergobooks several options to reply and sometimes weeks. Paypal gave me 3 DAYS and then closed without notice and despite stating I can appeal there is no appeal option. Back to Ergo... They have neither refunded me via Paypal or directly as promised. They have ceased comms with me. Please avoid like the plague as they will stiff you over. I will get my money back, I am like do with a bone and Ergo are definitely my bone so I am confident one or other. I can only guess they've told Paypal a pack of lies about return as I cannot see how on earth Paypal have found in their favour. So there is a warning too!
I ordered a book from them, through Biblio, listed as new. When I received it, it was clear that it was a "print on demand" version: the text was oversized for the page, and ran into the center. I took photos, and requested a return.Biblio was responsive, and suggested to Ergodebooks that I just be refunded. Ergodebooks took a while to respond, and first demanded that I attach photos (which I had already done), then said there would be a restocking fee. When I pointed out that the book was unreadable and that I had already provided photos, they then sent a return label and said I would be refunded immediately once the book was received.I had suspected that they had fulfilled the book from Amazon (because of the print-on-demand nature), and the return label was indeed for an Amazon return center. I use Biblio as a way to avoid Amazon and Amazon's used book seller (AbeBooks) so was only made more irate by this.I returned the book, tracking showed that it was received. I did not receive a refund.In the end, Biblio refunded me by listing the book as "shipment has been canceled". I never received any follow-up from Ergodebooks.I had been happy to order from Ergodebooks in the past but will not do so in the future, and warn others not to do so either.
I ordered two of the same book. One as a gift for my mother and another for myself. At first I only received one of the books. The book received was sealed and in new condition. Upon receiving the book I was excited to see it so I opened it and checked it out. I decided since I opened it that this would be my book. When I didn't didn't receive the second book I reached out to the seller. I left several voicemails and sent multiple emails. No response. Today I finally received the second book and to say it's used is an understatement. The book is not only used it looks like it's been thrown on the ground and hit by a Semi truck. I can not gift this book to my mother! Again, I called the seller and again no response to my email or voicemail. Save you money people and DO NOT BUY from these people. Complete waste of money.
I would give less than 1 star if I could. I purchased a set of Harry potter books that were supposed to come in a chest like box. I received used hardcover books but no chest. The picture of the product showed the books in the chest. I emailed several times with no response. When I finally cussed them out they responded with a bs answer so I emailed them again and they have ignored my emails. I will NOT do business with these frauds again and I encourage anyone else to avoid site like the plague. They are ripping people off with misleading product descriptions/pictures. Totally unhappy.
I was unable to find this book anywhere, until I found your site. I ordered the book as a gift, even though I was slightly concerned that it was used. The book arrived quickly. I honestly thought that it was a new book. It is in perfect condition. I am very pleased to know about your site.
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