Review Time
Purchased a book from them via AbeBooks. Their listing showed all the book descriptive information, but apparently with the wrong ISBN number. What they shipped was the book that matched the wrong ISBN number, and rather than refund and return, offered me 20% of the original purchase price...for a book I cannot use and which has no value to me. Scammers.
Book ordered with 5 week delivery time, OK we are across the Atlantic, 6 weeks a notice ''it is delayed'', then ''it's lost'' message, claim a refund. As this was ordered through Amazon, the steps required took another few days then more for the refund. Once that arrived the harassment started!!1st emails through Amazon to eradicate the 1 star review I'd left and leave a better review. Then the phone calls started every day, they asked for a new review and for my personal email which was denied. Then more requests through Amazon to cancel the original 1Star and give a better rating.As an Amazon supplier they know a refund is required and why badger, pester, generally harass for a better rating, surly all that effort cost more then the book! An international call to a cell phone where I am located the charge from the border to my phone is charged to ME, not a happy bunny and reported same to Amazon who I hope will cut this scamming lot off at the knees.
Never received item, when I contacted them I was told address was incomplete (which is rubbish because it is address attached to PayPal and IS correct), and that I was responsible for not collecting after failed delivery (ummm, no I wasn't). Refunded instantly without consultation, when I asked to have items resent they now state not in stock even though they previously stated 'returned to sender'. DODGY DODGY!STAY AWAY, BIG SCAM.
I purchased a $45 book and they sent a $2 book- a beat up paperback of A Tale of Two Cities, heavily underlied and highlighter. Can find this book at any church sale in North America for $2. Have not gotten a refund or heard back since they said to send the book back, which I paid to do. Total scam.
Very sad and disappointed about my recent purchase of a book I had book looking for for some time, via Amazon Marketplace.The content of the book is 5*, however it was mis-described as "Used - good", and supplied in a condition that was unusable to me (as I want to read it in its entirety - it may have been usable by someone who only wanted to read specific chapters which were undamaged). The seller accepted the refund in principle, but required me to return the book at my own expense (over £20), which would have left me out of pocket. They eventually refunded 30% of the purchase price, but I have been left having spent money on a book I cannot use, and that I would not have bought if the condition had been described accurately and the defects had been noted as they should have been. Amazon were uninterested and directed me back to the seller. I could have pursued my rights under UK consumer protection law, but this would have been stressful and time-consuming, and I should not have had to (Amazon should have dealt with it, since they had sold it in the UK). If you are considering buying from this seller, I would recommend checking other reviews on the internet very carefully. This has also been a wake-up call to me over Amazon's own customer service policies, and I will consider buying from platforms which offer greater protection, in future.
I made a purchase from this site and more than a week later received notice I would receive a refund within 2-4 days. No explanation. No reason given. Nothing. I called and spoke to someone who could hardly understand and communicate. The line went silent with no warning. I waited a few minutes and was then told the book wasn't available. When I mentioned that it was STILL listed on their site, there was no reason given. I believe since this is a hard-to-find book, they were planning to increase the price. I don't know that, but just the way this all took place was very shady. Stay away from this site. And they are on Amazon as well.
Purchased an oop original softcover copy of Sarah J. Maas’s ACOWAR for the outrageous price those old copies are going for. They sent me a tracking that was no good and on the supposed arrival date (as detailed on their site and not USPS) when it didn’t show I contacted them. It seems they shipped it then. And when it arrived I got a hard cover with no dustjacket that was not worth the price those books are going for. No care whatsoever with customer service. They are offering a full refund but I’m a bit nervous about trusting them to actually refund me once I send it off.
I recently purchased a book from them that I was having trouble finding. Was nervous as I read the reviews after. I’m happy to say I didn’t share the same experience. Despite they are a U.S company the book was delivered in a timely manner to Australia. No damage to the package. Book arrived as advertised and no issues with the quality. The only downside is there doesn’t seem to be an automatic system to check or be emailed the status of the order. The only auto email I received was the purchase order. I had to email them for an update but they replied quickly and with details of tracking numbers and the courier details.I would buy from them again.
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