Review Time
I received half of my order, lost time and money with them. I ordered two books using Biblio. One of the books arrived on time and in good condition but the second never did. Support said that they sent it a day after my order and promised a tracking number but they never sent it. After going through Biblio support I did get a refund but not for the full amount since they refunded the other item that was priced lower, making it less than the correct amount. I did let them know this but they just simply didn't care. If you can use another vendor it will be the smartest thing to do.
Complete SCAM and FRAUD. They're unfortunately using Abebooks as an unwitting accomplice in their criminal activity. I ordered a book from them which they advertised as "new". After the order was placed (and they had stolen my money) they emailed me that the book was in fact "used". Offered me a choice of accepting the book at a reduced price, or cancelling the order for a full refund. I IMMEDIATELY responded with the order to CANCEL. They responded that they would do so, and to allow 24-48 hours for the refund to be processed. It has now been 120 hours (five days) and their only action has been to evade the refund by sending multiple emails that they cannot cancel the order until they've been notified that cancellation is indeed my wish. I have responded to EACH one of their emails with a repeated mandate that the order is to be cancelled and a full refund issued. They continue to evade. And by the way, don't waste your time trying to call the phone number they provide. Scammers never answer the phone.
I have to admit after reading the reviews on here I was worried. However, I received fantastic service. Firstly I ordered through Ebay so if anything went wrong, I would be covered. The book was quite rare, expensive and only available in the US. The book was scheduled to take two months to deliver but was received within three weeks, much to my surprise. It was well packaged. The book was listed as “good” condition but actually seemed almost “new” upon opening; and in excellent condition. Just a note, the Ebay tracking service never updated but I was able to track through the shipping company. Based on this experience, I would definitely buy again and trust the company!
Horrible experience with this fraudulent company! Never received my book. Told me they didn't have a tracking number, then told me the book was lost in the mail. They couldn't process my refund due to "technical difficulties." Then I never heard from them again despite continued emails and calls (no one ever answers their phone). Unbelievable!
We are another victim after ordering a book set in November 2021 for granddaughters Christmas gift of almost £70 value. Numerous emails in December and January blaming US customs / postal services for any delay, and replies that keep you hanging on in the hope the item will arrive.GENUINE companies provide tracking numbers from dispatch, collection, courier details, custom check, transportation distribution hub, ect.Registered complaint via PayPal who we used to make payment who state the complaint must be escalated within 22 days if not resolved when the case will be permanently closed. Update:-Been informed a full refund will be in our PayPal account within a few days, I won't hold my breath this will happen.Do NOT purchase items/books from this company.Positive news: We have finally and very luckily purchased the extremley rare & unavailable Box Set from UK Waterstones.
Ordered a book for my daughter for $60 + postage to Australia. ETA was 4 weeks. Didn’t receive anything but then got an email that I “should have received my order by now, but if not I should have it soon”. No such luck. When I contacted them for an update, I was questioned if maybe my neighbours “took” the delivery without telling me or if the local post office held it. Uhmmm, no?Not sure how a business can have this amount of bad reviews and still operate and sell via reputable sellers such as Amazon?
My experience is similar to others on this website. I bought a book by Ergodebooks via Ebay. The book did newer arrive...by the way, till now I ordered already a lot of books online and all (!) the books arrived except for this. I wrote a email and received an answer that they need some time to make a research...after 90 days I wrote them, that I'm still waiting for the feedback. Then I get the answer: They can not help me anymore, I should contact Ebay (after 90 days, you can not get in touch with PayPal and Ebay, I can't even write a bad review..)...so and when I read all the reviews here, I think, there seems to be a system behind it....
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