Review Time
This company owes me £345, yet they put my direct debit up from £18 to £50, and now £80 a month. No explanation, unable to contact them by phone so I cancelled my direct debit as I do not owe any money. I received a lovely letter from they stating; "Just so you know, every month we tell credit reference agencies whether you pay your bills on time or not". Like I care. Appalling company!
Engineers that attended 19/20 of December brilliant Problem however leak was my neighbours pipeSince that time my drive is flooding slowly towards my house but now faster.At least 2 contacts with Essex oh we emailed relevant department. I have heard nothing.The block paving has not been fixed that was dug up granted Neighbour leak continues But apparently Thursday 9/1/25 is when they will come on behalf of neighbour. Though I saw an engineer pop down last week for 5” for them and did not see him look our side and one of their pieces of equipment is still in out driveway meanwhile situation worsens for me and As Lung Cancer last thing I need to stress about. I can see water flowing up from the ground
Engineers that attended 19/20 of December brilliant Problem however leak was my neighbours pipeSince that time my drive is flooding slowly towards my house but now faster.At least 2 contacts with Essex oh we emailed relevant department. I have heard nothing.The block paving has not been fixed that was dug up granted Neighbour leak continues But apparently Thursday 9/1/25 is when they will come on behalf of neighbour. Though I saw an engineer pop down last week for 5” for them and did not see him look our side and one of their pieces of equipment is still in out driveway meanwhile situation worsens for me and As Lung Cancer last thing I need to stress about. I can see water flowing up from the ground
We had a mains burst outside our property. RM3 Notified to Essex and Suffolk Water who attended within 24 hours. All the workman were polite and kept us well informed throughout the process. The leak was fixed and mains water turned back on which unfortunately caused an issue with our toilets refilling.The men on site were helpful and contacted a plumber for Essex and Suffolk Water who cam within 24 hours.Polite and resolved the issue with both toilets quickly and professionally.Both teams were friendly, polite and knowledgeable.Thank you
We had a mains burst outside our property. RM3 Notified to Essex and Suffolk Water who attended within 24 hours. All the workman were polite and kept us well informed throughout the process. The leak was fixed and mains water turned back on which unfortunately caused an issue with our toilets refilling.The men on site were helpful and contacted a plumber for Essex and Suffolk Water who cam within 24 hours.Polite and resolved the issue with both toilets quickly and professionally.Both teams were friendly, polite and knowledgeable.Thank you
I absolutely hate this company with a passion. Two weeks and I am still waiting for a callback from the complaints department. Tried calling them and have to wait on hold for 30 minutes plus, which is just a joke.Tried to have a water meter installed twice and still no joy. This company is an absolute sh*tshow and thinks it acceptable to change £77 a month for water for a single person.
I absolutely hate this company with a passion. Two weeks and I am still waiting for a callback from the complaints department. Tried calling them and have to wait on hold for 30 minutes plus, which is just a joke.Tried to have a water meter installed twice and still no joy. This company is an absolute sh*tshow and thinks it acceptable to change £77 a month for water for a single person.
Great customer service never had an issue. The only thing is they keep changing my direct debit every few months putting it up some months and then lowering it a few months later. I have asked them to keep it the same and I just get told my usage has changed and they are changing prices
Great customer service never had an issue. The only thing is they keep changing my direct debit every few months putting it up some months and then lowering it a few months later. I have asked them to keep it the same and I just get told my usage has changed and they are changing prices
Booked an appointment for a water meter, apparently supposed to be done in 90 days but nowhere near 90 days more 180 days, took the day off work and the plumber just pushed a card through my door and done a runner, absolutely useless company only wants to overcharge you for very substandard service total schiit
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Essex and Suffolk Water is a water supply company in the United Kingdom
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