eswater.co.uk

3.4
3.4 Based on 383 reviews

Essex and Suffolk Water is a water supply company in the United Kingdom...

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Average Rating

3.4

/
5

383 Reviews

5 Star
57%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
37%

Filtered Reviews

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Review Time

Sutton Patterson
Shambles of a smart meter installation

Shambles of a smart meter installation. Installed but not connected to the data network. Ability to input a reading manually taken also away from the website and app. Very slow response from customer service and WhatsApp response time is painfully slow (takes weeks). I now have less data available than I did before. Great job Essex & Suffolk Water - progress !!

1
Date of experience: Feb 05, 2025
Susanna Morris
Worst water company

I had a very bad experience with this company it’s unaccountable company which charges you higher charges for water first they fiex water bill and when i left they sent me £1 outstanding bills i have got my credit score down

1
Date of experience: Feb 04, 2025
Worst water company

I had a very bad experience with this company it’s unaccountable company which charges you higher charges for water first they fiex water bill and when i left they sent me £1 outstanding bills i have got my credit score down

1
Date of experience: Feb 04, 2025
Debbie Morris
Conor and Reece were helpful

Conor and Reece were helpful, professional and reassuring during this stressful situation. Thank you!

5
Date of experience: Jan 31, 2025
Lilla W.
Conor and Reece were helpful

Conor and Reece were helpful, professional and reassuring during this stressful situation. Thank you!

5
Date of experience: Jan 31, 2025
Alisha
We are very happy with Reece’s…

We are very happy with Reece’s service—he was amazing! He knows a little sign language, which was very helpful to us, and he made us feel better and smile.Steph Wisbey was also very quick to respond to emails and extremely helpful. We really appreciate it and highly recommend them!

5
Date of experience: Jan 29, 2025
Alicia F.
We are very happy with Reece’s…

We are very happy with Reece’s service—he was amazing! He knows a little sign language, which was very helpful to us, and he made us feel better and smile.Steph Wisbey was also very quick to respond to emails and extremely helpful. We really appreciate it and highly recommend them!

5
Date of experience: Jan 29, 2025
Keiko Williams
contact

why no email address?????????????????

1
Date of experience: Jan 27, 2025
Justin C.
contact

why no email address?????????????????

1
Date of experience: Jan 27, 2025
Charisse Foster
This company owes me £345, yet sends me threatening letters

This company owes me £345, yet they put my direct debit up from £18 to £50, and now £80 a month. No explanation, unable to contact them by phone so I cancelled my direct debit as I do not owe any money. I received a lovely letter from they stating; "Just so you know, every month we tell credit reference agencies whether you pay your bills on time or not". Like I care. Appalling company!

1
Date of experience: Jan 25, 2025

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