Review Time
I hired a car from Trieste Ronchi Airport on 22 June 2025, and returned it in Bologna on Thur. 26 June.The pick up process went OK, but the car's conditions were worse than those described on the contract. This forced me to take something like 18 pictures of various damages and return to the office to report one of them in particular. This was particularly unpleasant as I had to do this under the scorching sun at about 37 degrees; it would be greatly appreciated if Europcar could rent some parking slots in the shade.But the worst was still to come. The documentation I had been emailed when I booked contained 2 different addresses where to return the car in Bologna. When I asked about this on the pick-up day, the person behind the desk (Sig.ra Ilenia) said that, actually, both of these addresses were wrong, and gave me a third address ("V. Matteotti, 5 - Bologna"). She mentioned that, when I reached the car park, I should go to level -1. That was it.On the last day, car return time was 15:00. Google map said it would take me 15 minutes to drive to the alleged return address (Via Matteotti, 5); I left at 1:45pm (1h 15min early).Indeed, after less than 20 mins, I reached "via Matteotti"; however, when I started looking for no. 5, there was no “no. 5” anywhere. The numbering jumped from no. 1 to no. 7; in between, there was a huge bridge over the railway, and, after the bridge, Bologna's main Railway Station's car park.The car park entrance had no indication suggesting that this might *also* be the place where rental cars had to be returned. There was NO Europcar sign to be seen anywhere, nor were there any other rental companies' signs, which would have hinted this could have been the correct location.I stopped and called Europcar office in Bologna for some indications. It was about 2:10-15pm. Nobody answered. I tried several times, for about 5 minutes, but nobody picked up. The clock was ticking. Given that I had 3 (three) different addresses where to return the car, and that, amongst those, one was Europcar's main offices', I decided to drive there, as the address placed it nearby.After another 10 minutes, I managed to locate Europcar's office entrance, parked, and walked there.It was 14:30, under a scorching sun (37 degrees C). When I got there, the office was closed. The sign on the door said "14:30" as the afternoon opening times. I waited for a few minutes, while occasionally ringing the bell, and insistently knocking on the office door.No answer. Nobody was visible through the glass windows.It was now past 14:35, the return time was approaching, and the door remained closed. I tried to call Europcar's office number again: no answer. At that point I noticed a small sign (written in Italian) next to the office's door, stating that, should the office be closed, the car key should be dropped off at Europcar's car park located in the ** main train station's car park ***. It was now clear that Bologna's rail station car park was where Europcar also had its own car park. But the calvary wasn't over. I drove the car to the train station car park, went to level -1 (where, finally, a "Europcar" sign showed up) and parked.I had a look around, but there were no signs as to where to find the key drop box; there were no Europcar's desks anywhere. I walked to the top / ground floor, found a railways office, where a staff member of the national railways very kindly told me he believed the key box was on floor -1. He was not a Europcar staff, so he wasn't supposed to know this. I assume he knew as he had already come across tens of people who, like me, were looking for the same piece of information.I then went back to level -1, where I found two other people equally lost and looking for the drop box: someone else had told them that it was at level -2, not -1. I decided to believe the railways staff member (for the reasons above) and we started walking around on level -1. Finally, in a very remote, dark corner of the car park, partly hidden by other cars, there it was, Europcar's key drop box.It was now 2:55pm; I was drenched in sweat, and had spent 45' of my time doing this.To sum up:1. Europcar's office *never* answered any of my calls; I tried also later in the afternoon, repeatedly. This is simply a disgrace;2. The documents I was sent contained 2 different addresses where to return the car, both incorrect;3. Car conditions: some of the issues were not noted on the report I was given at car pick up;4. When I picked up the car, Europcar staff (Sig.ra Ilenia) did not clarify that the return car park happen to coincide with Bologna's main train station car park;5. Europcar's sign posting is abhorrent. A small sign next to the train station car park's entrance would have made this so much easier, as would some sign posting to the key drop box. Overall, I will never hire a car with Europcar again.
We had a complete booking failure with SIXT at the start of our UK holiday (absolutely useless customer service at London St Pancras!). When we needed to re-book a car, Europcar Chelmsford was absolutely fantastic. To be honest - it was the attendant Jade who was fantastic - she comes from Maidstone office and was helping there for the day and had to trouble shoot through a lot of complex enquiries and a busy office. She was a superstar and I hope her managers see this. It will be the reason we book with Europcar next time we are back. And ironically, the last minute booking was half the price of the original SIXT booking.
Nothing much to add over all the other negative reviews on here. I hired a car from these criminals in Ireland, filled the car up at the airport petrol station and dropped it off full. Received a bill the following day for 30 euros for not returning with a full tank. Customer service is non existent with these people and they just take the money off your credit card, nothing you can do. I am challenging this on the Resolver website.I will never use this company again and I suggest anyone reading this so the same, this company is run terribly and will give you nothing but stress.
Do not rent a car from Europcar without being fully informed. They are overcharging customers. If you receive a traffic fine, they will charge you a £45 handling fee on top of the fine itself. When I arrived, they told me the car I had booked was not available and pressured me into paying for an upgrade
Said everything was fine when we took the car back. Which it was. Then sent an report which said damage and that we had signed - and we had not. Don't use them. If you do check and get a paper copy of any documents that say all ok. Europcar was a trusted car hire but now in the sub green motion league.
What went right is the real question...Hired a van on the phone with a customer service agent who told me the van was available in the chosen location. After booking on the phone and paying for the van, i shortly (within 30 mins of booking) received a voice message call to say the van wasn't available. I called in after waiting on 30 mins on hold to be told that they will cancel my booking. Having not received a fund and having sent 8 emails, called in multiple times to be placed on hold for 30 mins for them to hand up on 5 occaisions im still yet to receive a refund. I then got an email to say i have been charged a no show fine on top of that... so im now further in with this. Continuing to make contact with no help from their customer service and emails still yet to be answered... No resolution so far and i'm continuing to chase...
I recently hired a car from Europcar at Bergerac airport in France. As required, I returned the car undamaged, clean and full of petrol. Despite having three members of staff in the office, they just took the key from me without checking the car whilst I was there. Two days later they charged 222 euros to my credit card without any explanation as to why. I have subsequently contacted Europcar by phone and email (several times) but so far haven't received an explanation. Like many other reviewers I feel I've been conned. A terrible experience.
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