Review Time
We booked a van 9 days before we required it. The day before we asked if we could pick it up the night before, they agreed and changed the booking.An hour later they called us to say it shouldn’t have been amended as they were going to call us to tell us no vans were available and they knew that but just hadn’t put the call in yet. (we’re helping our son move house 200 miles away.) So let’s see if the refunds appear on our card, Rubbish service and we won’t be using again.
literally and quite frankly the worst experience of my life. customer service is very rude, they become really defensive and dont actually try to help you. if you're in the uk use avis or something else instead i swear this was a total clown show
We were given a car (after a long wait, because they got the collect time wrong) at Cork airport, which had 9 defects listed and 65, 000 miles on the clock. After 3 days of use, the car broke down. We had great diffuculty in contacting Europcar, too much to detail here, but in the end we had to pay our own taxi for a long distance journey to pick up another car. We then received an email to say the snapping of a gear cable was DRIVER ERROR. Europcar have now taken over £500 from our Visa account and refuse to reimburse us for our expenses.
Europcar Heathrow.Arrived off a 32-hour flight from New Zealand. Tired and disorientated I arrived at the desk ready to produce my CarTrawler.com voucher for the 30-day rental. This was not required, apparently. I asked about an upgrade to a car with automatic transmission and was told that one was available at an additional 25 GBP per day. I was told by Danielle that because she was not (now) going to be charging me for the additional driver (upon the return of the vehicle) that additional cost would only ‘feel’ like 5 GBP per day as the additional driver would have otherwise been charged at 20 GBP per day. We signed the documents, drove away and then 30 minutes later realised we’d been well and truly conned by Danielle.The cost of the additional driver, for the original vehicle or for the upgrade was NOT 20 GBP per day (or 600 GBP in total). It’s only 186 GBP for the whole period (according to their website) for the upgraded vehicle. I phoned Customer Services from a service station on the M5, who also said that the 186 was too cheap and it they’d never offer an additional driver for less that 13 GBP per day.So, having already paid 1,034 GBP for the original vehicle I was stung for another 1,035 GBP for the upgrade. The payment was taken out of my bank account, and this prompted an email to their customer services. Several emails later, during which I was told that “You’ve signed the documents, so you had to pay”, and that “I (the customer service rep) was not there when you had the conversation with Danielle, so I can’t confirm or corroborate what was said and so can’t offer a refund for the difference” etc etc, it went on.The upgrade vehicle, should I have booked that originally, would have cost me 1,390 +186 = 1,576. I was conned out of 492 GBP. I wasn’t asking for a refund for the whole amount, just this difference. I would have been happy to pay the correct price for the vehicle that I had.The whole ‘show’ was a farce. “For this deal I need to get my manager to sign this off. It’s that good” (Danielle). The whole things was a well-practiced hustle.This whole experience really played on my mind for the whole of my holiday in the UK. This experience and realisation of their wrongdoing was something I was unable to reconcile with.Avoid, avoid, avoid. I hope my that by writing this I can help others to avoid a similar experience.Reply from Owner following my Google review . . "Hello David,We appreciate your feedback and we are sorry to learn you were dissatisfied with our service.Give us the chance to solve the issue by providing more details using this link **** where our customer service team will be in touch."Total waste of time. No change in stance, just "Europcar UK have provided you with an explanation for the fee you raised. Based on the information available and the explanation from Europcar UK, we regret to inform you that the upgrade fee is valid and cannot be waived."
Diabolical service - Lincoln branch, terrible service! Booked a car with Europcar a few days ago to travel to Wales for a funeral. Paid for it online, did the online check in with licence etc all accepted and they took the money. Paid on a credit card. Went to pick up the car they said I couldn’t have it as I failed the credit check. 1. They couldn’t have called to say you can’t have the car before going to pick it up several days after it was booked to give me an opportunity to sort it out. 2. Why do they not do a credit check before accepting your booking and taking your payment. 3. They do not highlight that they do a credit check or get you to tick a box to give permission for the credit check. Had they done this, we could have booked under my wife as I had an issue with being scammed and a fraud identity which is still impacting credit score. They left me stranded unable to get to a family funeral which could have been completely avoided. Obviously do not care about customers at all! Also they still have my money and I am yet to see my £150 returned!
Never use this hire car company, they are nothing short of scrap. This is now the second time they have shafted me as a business customer using their services. I drove over the Dartford bridge and payed the fee within the time allocated for paying the fee. Europcar are now insisting I haven't paid the toll and have now helped themselves to £45 off my credit card. What business does that? Certainly not a properly run company that is for sure. Avoid at all costs and choose ANY other car hire company. These people are scammers!
Although having received a reply from Eurocar via Trustpilot .It invited me to liaise further on the matter, only to find out that they take no over the phone calls but to E/M them instead.This only drew a blank, and insisted on payment with a take it or leave it attitude . Paid up now to settle the issue but I give customer service a Zero rating.
I returned the car only for the branch to be closed, when I called customer service they said I had to take it to different location, I had to take it to Gatwick Airport and was charged for dropping off another location. More fuel and accommodation i had to pay for. Crooks!!! Dont ever rent a car from them. The agents lie
Booked a car for a road trip in Italy and everything went well except £600 extra is taken from my card upon returning the car without being noticed. Staff has said nothing when I return the car so the extra charge comes to a surprise. The claim form online is broken and now will have to make long calls to try to get the money refunded. DO NOT BOOK WITH THEM
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