Review Time
Car was perfect, pick up and drop off great. However not one for extra insurance normally I was encouraged to take the £28.70 to protect my excess. OMFG! It was PER DAY 😭 Then don’t forget the hidden charge for picking up from an airport?! On what planet does it cost an extra £208 to hire a car dwarfing the original cost. Disgusting pricing strategy that will exclude Europcar from any further business of mine. Joke of a business!
I was told it's now IMPOSSIBLE to book a small car from Glasgow, unless you pay extra. I'm a Europcar regular - I'm looking at my online record and I see ten rentals in the last two and a bit years. These are private retals, spanning Portgal, France, Germany, Spain and the UK. I booked a Compact car ('Cupra Leon or similar' - that's a small hatchback. As on my last trip to Scotland, I was instead given a dreadful, wallowy, absolutely huge MG SUV. I asked for a smaller car at the desk, and was told I could have a BMW 1 series - for an extra £30 a day. I was told it's not possible to get the car I asked for without going premium - instead I had to put up with a bloated, rubbishy Chinese SUV.To make things worse, the car stank of cigarettes - some previous user had been smoking in it. I complained before I drove away, and it was recorded (so I wouldn't have to pay for the damage - probably impossible to clean effectively) but I wasn't offered a change of vehicle.Still, at least there wasn't a queue. On two receent trips - to Toulouse in France in June, and to Portugal in April - I had to queue for more than an hour to collect the keys. There's no 'Privilege' desk any more for regular customers - no reward for customer loyalty, for filling out details in advance to speed things up. No, you queue with all the people who need every last comma on the contract explained to them, while staff try their hardest to up-sell. EVERY. STUPID. TIME. Anyway I'm getting utterly fed up with Europcar, I noted that queues at some other rental places are much shorter. I don't know if Hertz or Avis have a functioning loyalty programme but I might give them a try.I moved to the Europcar app after using brokers for years, after two unforunate experiences (with Greenmotion in Edinburgh, and Goldcar in Italy - the latter now ironically a Europcar brand) where I was ripped off for non-existent damage I didn't do. I have a global excess policy that I use everywhere from the US to Taiwan and Japan, as well as across Europe. But these two were the only times it's been triggered. To be fair, Europcar haven't ripped me off in this way. It's a credible brand. But customer service has not recovered from COVID and it seems it may well be time to move on.
I hired a large van from Europcar in Gloucester, the online booking was easy, the staff were very welcoming, friendly and helpful. The van met my needs perfectly. Collection and return were easy and painless. Overall I would highly recommend.
Absolute scummy company. Tricked into signing a rental that doubled my initial quoted price after an all night flight. Company refuse to make amends after repeated interactions. Beware of this scam company who will try to bleed you dry at every opportunity.
Our experience at europcar at Birmingham Airport. It was excellent in every way. I especially want to mention the young man who served us in the car park when we arrived and when we brought the car back. Jo McDonald. So helpful, respectful and polite. The car, the service etc was all brilliant. You hear so many horror stories about car hire, this was not the case here 👍🏻
Having a car booked for 6 pm today, I received several confirmation e-mails, 3 only today, to get there and have the car rental denied was heartbreaking.I rented with the company before and had no issues, all very smoothly. Also had rented another time and, with plenty of notice, had the reservation cancelled (which is fine), but having received several confirmation e-mails throughout the day to get there and having no explanation why I had no car waiting for me is less than human. I have lost my hotel reservation, deposit, and exhibition.Worse is, I've gone around King's Cross to the other rental companies (including the same one, just a different branch), they all ran background checks, said it was all ok, but either had no cars or only £1k+/day cars.There is no way of knowing whether you will get a car or not with Europcar, a company that is not very trustworthy. What my trip was about shouldn't matter for the episode, but it's extra sad that it was a birthday present that got completely ruined, as there's no way of getting where we planned on going.
We arranged to pick up a hire car at Alghero Airport in Sardinia for a five day hire period. All was going well and a set of keys were set out for us. This was UNTIL the rep realised we had purchased fully comprehensive insurance and that both husband and wife would be driving. The key was swiftly removed from us and we were handed keys to a Dacia Sandero. All I can say is that this car looked like it had been owned by a succession of learner drivers. There were scratches and dents everywhere and the car wasnt particularly clean inside. The tyres were barely legal and in a bad state for the dusty roads. Total deception on our side as we paid over £500 for this experience (and were parked next to the shiny new Peugeot we were meant to be picking up). Will not ever use this company again and will be watching the credit card carefully now following other reviews.
If I could rate as 0 I would do. Worst experience of any car hire company in my life. Our flight was delayed with Jet2 by 2 hours. They charged us for our flight being late. They checked the car over after the rental period, everything was fine and the employee signed the rental off. A month later we were charged £100 for out of hours, and £100 for our car needing to be cleaned. The Spanish guy we spoke to was like a robot and would not let us speak to a manager or give us a manager's email and only blandly gave us the basic customer services number. Please do not use this car hire firm. They are the worst sort of people to do business with and you could magically have £200 taken from your credit card and be in an utter battle to get it refunded.
Scammers, extremely shady outfit.I picked up my car in Johannesburg and they tried to give me a car without a damage report, telling me “it will be fine”. Upon checking the car it had clearly been in some form of accident. It took an hour of refusing to take the car without damage report for them to finally say they would bring me a new car at my address later, but that I should take this one for now (I assume they then would have said the car was damaged by in the time between me taking it and them brining the new one).Travelling with a newborn, this was stressful and they eventually brought me a new car with a damage report and assured me that I had the maximum insurance. Unfortunately this was not the case as I was hit by a driver running a red light and Europcar took £2000 from me.Be careful, these guys are extremely shady.
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