Review Time
I was told the car was full of fuel and to return it full. But when I got in it, it was only half full. No problem I thought, I'll take a picture of the dashboard and get on with my journey or else I'd be late for my meeting. Just to be sure though, I phoned the customer service line when I was free a few hours later to report the half full tank. They said they'd log the issue and could I please email in my picture of the dashboard, which I did. I topped up the tank back to the half full level with 20 litres petrol before returning the car 2 days later having driven 221 miles (petrol hybrid). I mentioned to the agent on return about the fuel issue and naively thought that would be it sorted.How wrong could I be - having been charged to refuel back to a full tank, I got in touch to remind Europcar about all the efforts I'd gone to inform them that I received the car half full. They have subsequently accused me of lying about this! Their attitude to customer service is just unbelievable...I've hired plenty times over the years, all of which they have on record, yet they assume that out of nowhere after being an honest customer for years, I suddenly want to get £50 fuel from them? I've sent pictures of the dashboard at time of pick-up and return that are time-stamped, clearly proving that I am right. I've sent a picture of the receipt showing I filled up with 20litres fuel - an ideal volume to have travelled 221 miles in a hybrid car! What more evidence do they need. They've lost me as a customer for life now because they've accused me of dishonesty. There are plenty of other hire companies I can choose from instead.
Hired a car to be delivered to my home address on 14/05/25 to be returned on 21/05/25. Reservation confirmed and payment of £203.54 was taken from my bank account immediately (14/05/25). At approx 6.00pm the same day I received a phone call to inform me the car I had paid for was no longer available. I was asked if I wished to upgrade. I refused and asked for a full refund immediately. Despite the inconvience of having to sort another car rental our at such a late date the worst thing is I have still not received a refund despite phone calls and emails. Europcar were quick to take the money but 6 days for a refund seems a bit much! DO NOT USE this company.
This companies does not understand customers or it's interested in is lying, you can't pay for a call that it's been delivered to your house a local depot even though I had the reference of the job you call customer care of them to take for the money and we refuse but all sudden at 5:45 they are a few to pay your money. When ask questions like what time will drop off be and what car am I expecting they can't answer you can't call them you have to email them and then they don't answer any of the emails I would never ever recommend this company to anyone or no avoid like the plague
I would give this company 0 stars. First the try to scam you by getting bigger car, then try to scam insurances on you, then if you don’t take additional insurance they contact you months later and try to scam you that there was a damage that never happened and not written on your return report. Scammers from start till the end. DO NOT RECOMMEND!
I was served by Helena; who was brilliant, attentive, and handled my booking with professionalism and friendly manner ensuring that my needs were met and not to the detriment of Europcar - she is an absolute credit to the company.Additionally, I would like to highlight praise for Naz in your Bristol Airport location who helped me with information about where it was at the airport and even went the extra mile to obtain the bus transfer number for me and salient information about it.As always, in my experience, excellent service.
Second bad review from me. I missed a flight due to airport IT FAILIRE problems. I rang to inform europecar very very early on within a few hours of the airport IT FAILIRE to tell them and that I could not pick up for 2 more days they said thanks for being so quick and helpful and that I would not be charged again ...but when I picked the car up they charged me again making up some very poor excuse because I booked with Ryanair.I have used them maybe 5 times and twice they have double charged me -the previous time I was with my very unwell Father....not nice at all and completely unfair in all the circumstances.
Called 2 days ago & got a great quote held for 48 hours, rung yesterday to pay & were told they aren’t open Sundays so we need to bring van back on Monday even though I have an email in black & white saying drop back Sunday. Made a few changes to our schedules, called back to confirm to be told as we aren’t bringing it back until Monday we will be charged 2 days!!! We don’t want it for 2 days 😡 DO NOT USE THIS COMPANY THEY DO NOT COMMUNICATE WITH EACH-OTHER CAUSING ALL THIS DRAMA
Don’t use this company. The Europcar Newcastle Airport still haven’t returned my deposit to me and I returned the car in May 12th. Their customer service has hung up on me several times when I’ve called them about this. I’ve now lodged a complaint with the BVRLA. Warning to anyone thinking of use them - DONT.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.
floridatrainingcenter.org
premiercareinbathing.co.uk
pistolo.com
skinnyrx.com
www.faro.com
onegreenworld.com
wetsuitoutlet.co.uk
discreet-transport.com
acheatingandgas.co.uk
lil-cooler.com