Review Time
The car was excellent no complaints about car we had but….. the customer service was terrible. Car was to be delivered to a garage , eurocar stated to home address , wrong e mail said garage at 1500 which is what I wanted!! They denied sending email which I had on phone, denied incident number,apparently this was changed which I was not informed about , no e mail Talked to 2 customer service staff dreadful attitude from both, especially an American sounding woman!!Shame the staff can’t be a good and efficient as their cars
I was hesitant to go go with them as they were half the price of two other big brands at Catania airport in Sicily. Took a gamble and went with it and got fantastic service - Did the digital check in before arriving at the offices, only took about 15 minutes to get the car and go. Got a free upgrade as the car I booked wasn't available. Returned in 5 minutes with no hassle and deposit has been returned. Overall the best car rental I've had yet.
I would have given them ZERO or less if I could, they don't listen to you and it's impossible to talk to anyone from the Preston branch, the WORST company I have ever had the misfortune to deal with. I had made several official complaints but still nothing happens
The rental agreement on checkout at Newcastle had an existing damage described. When I checked the car in at Gatwick, the man gave me a form to sign on an iPad that had no description of any damage. He later (after I had signed and left) inserted pictures of the existing damage into the signed document under “new” damage. Completely unethical and illegal. Europcar are now claiming the original rental agreement was not signed and counter signed so the existing damage is not counted as existing but new! This company cannot be trusted. Avoid! To top it off, the original cost was £147 but I ended up paying £304. I’m astounded by the lack of customer service when trying to resolve this matter.
One of the worst experience!It's a scam don't trust europcar I went for 4 days in Tunisia I activated the insurance to have peace of mind and guess what they first gave me the money back in the airport but when I came back in UK the day after they charged me again !!!!!!Bad customer service in Tunisia and bad customer service here too!Disgusting !
This was the worst car rental experience I’ve ever had.From the beginning, we were treated with arrogance and disrespect. I had booked a decent car, and they handed me a wreck – filthy, falling apart, and barely drivable. It looked like it belonged in a junkyard. An absolute disgrace.I had purchased full insurance coverage, so I wasn’t supposed to be charged for anything. Still, they held a deposit of £125, which was initially released, and then they took the money from my account after I had already left, with no explanation. That’s not a mistake – that’s outright theft.This is not just poor service – it’s dishonest and unethical. Europcar in Tunis is running a scam. What they’re doing is not car rental, it’s abuse and legalized robbery.Avoid this company at all costs. I wouldn’t wish this experience on anyone.
Abysmal customer service experience.Misled in to purchasing additional insurance that I didn't need - ended up costing more than the cost of the car hire. I noticed this an hour after taking the car out and got in contact to cancel to which they said to wait until the end of my hire. I waited until the end of my hire and now they are refusing cancellation of policy.Additionally had car issues which I tried to sort over the phone. Continuously passed around department with no ownership being taken. Europcar employee told me to drive car (which wasn't working correctly or safely) to nearest branch (over a 2 hour round trip) or they couldn't help.
Gatwick South Terminal Staff asked to have my credit card on file despite having paid for the car hire and insurance in advance. I told them I didn't need any insurance cover as I'd already purchased this. They assured me that I would not be charged for insurance or other charges and this was just a formality. I signed their document only after being reassured by their staff member that my credit card would not be debited. On returning the car, by credit card was debited nearly 500 GBP for 'Premium Protection' cover. They refuse to refund or investigate the actions of their staff member.
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